Junior Integration Launch Specialist

Position Overview

You will be responsible for aiding the onboarding and launch of partner APIs, ensuring smooth integration and functionality. Your role includes providing consultation to partners and commercial teams regarding API features, processing support requests, verifying integration quality, and meticulously documenting partner information.

Main Duties

• Assist partners with API integration during onboarding and launch phases.
• Advise partners and commercial staff on how API functionalities work.
• Manage incoming requests through the ticketing system promptly.
• Review and confirm quality standards of partner API integrations.
• Keep detailed logs and records of partner integration activities.
• Conduct video meetings over Zoom or Google Meet with partners as needed.
• Analyze API logs and troubleshoot issues, escalating to other teams when required.
• Update and maintain the internal knowledge repository to support team effectiveness.

Candidate Requirements

• Minimum one year of experience in API technical support, specifically 2nd or 3rd line support roles, or equivalent experience in API integration and client support.
• Strong time management abilities paired with excellent communication skills and a proactive learning attitude.
• Comfortable with APIs and proficient in using Postman software.
• Capable of persuading and influencing various stakeholders effectively.
• Basic knowledge of API integration architectures and design.
• Skills in interpreting API logs formatted in JSON and XML.
• Familiarity with CRUD (Create, Read, Update, Delete) concepts.
• Competence in using Google Docs for documentation purposes.
• Aptitude for handling cross-functional tasks beyond immediate responsibilities.
• English proficiency at B2 level or above, both spoken and written.

Preferred Experience

• Experience using SQL databases and monitoring tools such as Grafana and Kibana.
• Background in managing project-based assignments.
• Exceptional communication skills.

Benefits

• Flexible working hours with the ability to work remotely.
• Supportive, ambitious team culture that values mutual growth and appreciation.
• Access to internal programs focused on onboarding, soft skill development, and leadership training.
• Partial funding to participate in external courses and industry conferences.
• Company-sponsored English language education including group sessions, individual coaching, and conversation clubs with international colleagues.
• Discounted rates on hotel bookings and travel-related services.
• Additional paid day off referred to as "MyTime Day Off" allowing extra rest without loss of pay.