Junior Front Office Agent (m/w/d)

About the Company and Role

Revo Hospitality Group operates the H2 Hotel Berlin-Alexanderplatz, a modern 3-star hotel featuring 288 rooms, situated centrally at Alexanderplatz. The hotel enjoys proximity to iconic landmarks such as the TV Tower and Museum Island, located in a culturally rich and international city. The team serves a diverse clientele including business travelers, city vacationers, and groups seeking central location, practical comfort, and personalized hospitality.

Work environments encompass the reception, breakfast service, and housekeeping departments, focusing on professionalism, warmth, and reliability to ensure an enjoyable and seamless guest experience. The culinary offerings include a varied breakfast buffet, an in-house restaurant serving international cuisine, and a bar designed for relaxed social interactions in the evening. Being part of the Revo Hospitality Group means combining Berlin’s international atmosphere with a modern workplace where service quality, teamwork, and hospitality are lived daily.

Key Responsibilities

• Welcome and assist guests as the primary point of contact at the front desk.
• Ensure smooth operations from check-in through check-out processes.
• Coordinate and communicate effectively with various hotel departments to provide optimal guest service.
• Manage cash handling and ensure accurate financial transactions at the front office.
• Attend to individual guest requests with dedication, attentiveness, and a service-oriented approach.

Candidate Profile

• Completed hotel management training or relevant first work experience with enthusiasm for guest service.
• Strong service mindset with the ability to make guests feel genuinely welcomed.
• Good proficiency in spoken and written English to interact with international guests daily.
• Organizational skills and capacity to handle multiple tasks concurrently, even under pressure.

Employee Benefits

• Permanent employment contract from day one, providing stability and planning security.
• Increasing holiday entitlement aligned with length of service, rewarding commitment.
• An additional free day off in the month of your birthday.
• Continuous professional and personal development opportunities through the in-house academy.
• Attractive employee discounts available for family and friends across all hotels in the group.
• Commuting cost subsidy provided for daily travel to work.
• Exclusive discounts with various partners in fashion, technology, and events.

Additional Information

Location: Berlin, Germany

Employment type: Full-time, on-site

Contact Person:
Sarah Krüger, Cluster Front Office Manager

Address:
H2 Hotel Berlin-Alexanderplatz
Karl-Liebknecht-Straße 32a
10178 Berlin