IT User Support / Operations Specialist

About Belyfted

Belyfted is a UK-based financial technology company specializing in rapid and secure money transfers, primarily serving remittances to and within Africa. Recognized as the StartUp of the Year 2024, it offers a comprehensive range of financial services including global transfers to countries like Bangladesh, Indonesia, Philippines, Thailand, and Vietnam, currency conversion, marketplace solutions, wallet management, real-time exchange rates, payout solutions, and open banking services.

Role Overview

The IT User Support / Operations position is located in London and involves providing expert technical support and operational assistance within the IT department. This role emphasizes end user support, troubleshooting, hardware and software maintenance, and collaboration within dynamic teams to ensure smooth IT services for employees and customers.

Key Responsibilities

• Troubleshoot issues related to Windows 10 and Microsoft Office 365 applications.
• Diagnose and resolve software and hardware malfunctions involving laptops, desktops, and printers.
• Install and configure laptops and prepare new hardware for deployment.
• Address software glitches in proprietary in-house applications.
• Handle service tickets efficiently using the IT ticketing system, track SLAs, and provide accurate reporting.
• Analyze incidents quickly, manage and escalate issues in partnership with expert teams.
• Build and configure laptops and PCs using System Center Configuration Manager (SCCM).
• Provide basic support for meetings including Teams and audio-visual setups.
• Install physical network components such as cabling, monitors, dock stations, PCs, and printers.
• Apply foundational networking knowledge, including patching.
• Deliver training sessions both face-to-face and remotely via Teams using materials supplied by Belyfted.

Candidate Requirements

• Prior experience supporting mobile and handheld devices.
• Strong administrative skills with meticulous attention to detail to ensure data integrity and reporting accuracy.
• Experience working in a corporate IT environment is advantageous.
• Excellent communication skills, both verbal and written, in English and local languages; adaptive and customer-centric when handling change.
• Ability to greet users, troubleshoot problems, and offer effective solutions at kiosk bars or help desks.
• Proficient time management and organizational abilities.
• Capability to work well under stress, demonstrate teamwork, and maintain customer focus.
• Proactive and hands-on approach to responsibilities.

Additional Information

This role requires involvement in both first and second line user support with responsibilities including problem analysis, proposing and implementing solutions, escalation management, and thorough follow-ups. The position offers interaction with customers across all levels and demands solid interpersonal and technical skills.

Belyfted Limited is authorized by the Financial Conduct Authority (FRN 911399) and regulated by HMRC (MSB) in the UK. The company emphasizes secure and fast financial services and maintains a code of conduct and comprehensive policies around security and compliance.