IT Support Technician

Role Overview

We are seeking a customer-oriented Technology Support Coordinator to deliver Level 1 and Level 2 IT assistance within a contemporary Microsoft and business technology setup. The role involves resolving technical problems, aiding users, managing hardware and software, facilitating onboarding and offboarding procedures, and participating in technology upgrades and enhancement projects.

Key Responsibilities

• Provide technical support at Level 1 and Level 2 to end users.
• Maintain and support Microsoft 365, Windows operating systems, Microsoft Intune, Entra ID, and Autopilot environments.
• Deploy and administrate laptops, mobile devices, and endpoint services efficiently.
• Diagnose and resolve issues related to hardware, software, network, and system access.
• Collaborate with external vendors and internal stakeholders to address incidents and elevate service quality.
• Contribute to technology projects including upgrades, testing, and documentation.

Candidate Profile

• Experience working in Level 1 or Level 2 Service Desk or IT Support roles.
• Proficient with Microsoft 365 suites, Windows OS, Intune, and endpoint device management.
• Possesses strong problem-solving, communicative, and customer service skills.
• Able to prioritise multiple tasks and take accountability until issue resolution.
• Holds relevant IT qualifications, with Microsoft certifications considered a plus.

Additional Notes

This is a full-time opportunity based in Melbourne, Victoria, offering a chance to work alongside a supportive team and expand your expertise with modern technology platforms.