Information Technology Support Specialist

Role Overview and Responsibilities

As an Information Technology Support Specialist, you will be responsible for comprehensive support of desktop and laptop systems. This includes resolving hardware, software, and connectivity problems, managing installation and maintenance tasks, and delivering exceptional end-user assistance both remotely and onsite.

• Offer full-spectrum technical support for desktops and laptops, addressing hardware, software, and network issues.
• Perform IMAC activities (Install, Move, Add, Change) alongside repair and break/fix functions for user devices.
• Oversee the lifecycle management of desktop equipment, encompassing setup, patching, OS imaging, and coordinating hardware replacements with vendors.
• Utilize tools such as SCCM, Intune, and ServiceNow to track assets, resolve tickets, and provide remote support.
• Manage authorized software installations, updates, and security patches in line with IT policies.
• Deliver remote and in-person support for enterprise applications including Microsoft Office, Outlook, and VPN clients.
• Ensure enforcement of security measures including antivirus monitoring and adherence to desktop policies.
• Provide VIP support and act as the primary onsite liaison during critical escalations and system outages.
• Troubleshoot and maintain peripheral devices such as printers and scanners.
• Assist with Active Directory activities, routine user account administration, and general hardware support tasks.
• Document incident resolutions, hardware inventories, and create technical reference guides for internal use.
• Exhibit competency with Windows operating systems, offer basic support for mobile and MAC devices.
• Apply ITIL frameworks in handling incidents, problems, and service requests within a corporate IT environment.

Eligibility

Open to candidates seeking contract-based, remote IT support roles. Specific educational or experience criteria are not detailed.