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About Smart Learn Tutoring LLC

Smart Learn Tutoring LLC is an educational services provider committed to helping students excel academically through personalized and high-quality tutoring. Founded by Edward D. Ransom Jr., we offer both virtual and in-person tutoring for students ranging from elementary level through college. Our mission centers on empowering learners by enhancing confidence, academic skills, and a lifelong passion for learning across diverse subjects including Mathematics, English Language Arts, Science, History, Foreign Languages, Test and College preparation, and more specialized areas.

Job Overview

We are hiring a skilled and client-oriented IT Support Specialist to join our remote team based in Washington, DC. The role involves offering technical assistance to employees, tutors, and administrative staff. You will troubleshoot hardware/software problems, maintain technology infrastructure, support remote workers, and ensure smooth technological operations enabling excellent educational support services.

Key Responsibilities

Deliver first-contact technical support via phone, email, chat, and remote tools.
Install, configure, and upkeep desktops, laptops, printers, mobile devices, and other tech hardware.
Debug hardware, software, networking, and connectivity challenges.
Manage user accounts, passwords, and access privileges for new hires.
Administer support for video conferencing platforms used in tutoring and meetings.
Keep precise records of company tech inventory.
Perform software installs, updates, and system upgrades consistently.
Log technical problems, solutions, and support incidents in the IT ticketing system.
Monitor systems performance and suggest enhancements as needed.
Assist with tech onboarding for new employees including equipment and account setup.
Ensure compliance with cybersecurity protocols and data privacy standards.
Provide assistance with cloud-based tools and productivity applications.
Support disaster recovery planning and backup operations.
Educate staff members on technology best practices and software usage.
Liaise with vendors for equipment or service issue resolution.
Participate in emergency support outside regular hours when required.

Qualifications

Associate degree in IT, Computer Science, Information Systems, or equivalent discipline.
Minimum candidate age: 21 years.
Strong familiarity with Windows and macOS operating systems.
Proven experience troubleshooting hardware, software, and network problems.
Excellent communication and customer service capabilities.
Ability to work autonomously in a remote environment.
Well-developed organizational and analytical problem-solving skills.

Skills Required

Technical troubleshooting abilities
Network setup and configuration
Technical support and help desk management
Proficiency with Windows OS platforms
Hardware installation expertise
Customer service orientation

Compensation

The annual salary range for this position is $40,000 to $50,000.

Information Technology Support Specialist