Information Technology Operations Project Manager

About Twizhire

Twizhire empowers organizations by providing AI-driven recruitment solutions without the complexity of creating and managing such systems internally. Their in-house recruitment team utilizes advanced AI agents to handle the entire hiring process including sourcing, screening, skills evaluation, candidate engagement, and interview coordination. By integrating intelligent automation with skilled recruitment professionals, Twizhire delivers a streamlined hiring experience, accelerating the identification and acquisition of the best candidates while promoting innovation, collaboration, and excellence.

Role Overview

The Information Technology Operations Project Manager will lead the complete delivery of technology and digital transformation initiatives for public sector clients. This role entails oversight of project planning, execution, governance, budgeting, risk management, and stakeholder communication, ensuring projects are completed within agreed scope, timeframes, and financial limits. The Project Manager will coordinate with cross-functional technical teams, external vendors, and client stakeholders while maintaining compliance with public sector standards including procurement, privacy, accessibility, security, and governance requirements.

Key Responsibilities

• Manage end-to-end delivery of technology and digital transformation projects targeting public sector organizations.
• Develop and maintain project plans, schedules, and budgets, ensuring alignment with client expectations and organizational goals.
• Lead governance frameworks and risk management protocols throughout project lifecycles.
• Maintain clear, consistent communication with stakeholders and manage vendor and subcontractor relationships effectively.
• Support business development efforts including project estimation and fostering client relationships through proactive project oversight.

Qualifications and Experience

• Bachelor's degree in Computer Science, IT, Engineering, Business Administration, or a related field.
• Preferably holds PMP certification; additional certifications such as PRINCE2, PMI-ACP, ScrumMaster, ITIL Foundation, or Prosci Change Management add value.
• 8 to 10 years’ cumulative experience in project management.
• At least 5 years delivering technology projects for Canadian public sector entities including municipal, provincial, federal, healthcare, education, and Crown agencies.
• Expertise in managing implementations involving cloud, infrastructure, software development, data, AI, cybersecurity, or digital transformation.
• Comprehensive knowledge of IT infrastructure, cloud services, enterprise applications, cybersecurity, networking, and system integration.
• Proficient in Agile, Scrum, Waterfall, and hybrid project management methodologies.
• Skilled in tools such as Microsoft Project, Azure DevOps, Jira, Microsoft 365, and related project reporting platforms.
• Experience supervising vendor, subcontractor, and multi-disciplinary technical teams.
• Strong leadership, organizational, analytical, communication, stakeholder engagement, and problem-solving capabilities.
• Track record managing project budgets, financial oversight, and multiple projects running concurrently.
• Professional demeanor with a commitment to integrity, accountability, and high client service standards.
• Familiarity with Ontario municipalities or broader Canadian public sector work preferred.
• Knowledge of ERP, CRM, GIS, enterprise integration, AI, analytics, cloud migration, cybersecurity, and digital government initiatives is advantageous.
• Understanding of Ontario public sector governance, procurement frameworks, privacy legislation (FIPPA/MFIPPA), accessibility requirements (AODA), and information security standards is highly desirable.