Implementation Manager - Uber Health

About the Role and Team

Uber Health is rapidly expanding as a prominent segment within Uber for Business, aiming to become the leading global health transportation platform. In the US, nearly 6 million individuals miss or delay healthcare visits annually due to transportation challenges. By removing these logistical barriers, Uber Health improves healthcare efficiency, reduces downstream costs through higher appointment adherence, and supports healthier lives by providing HIPAA-compliant, on-demand transportation solutions for healthcare partners and patients.

As an Implementation Manager, you will oversee the entire client launch process, playing a crucial role in driving revenue growth and product success. This position demands strong discovery abilities, executive communication skills, and expertise in managing multi-stakeholder cross-functional teams within clients to encourage sustained use of Uber Health and Uber for Business offerings. You will manage large, high-value accounts post-sale to guarantee optimal adoption and performance.

Reporting to the Head of Implementation for Uber Health, your main responsibility will be to design and streamline personalized, high-touch launches of Uber Health and Uber for Business for major healthcare organizations across the US. This requires combining consultative solutioning and project management to promote adoption tailored to client needs, including API integrations. You will align internal and external teams, deeply understand performance metrics, and comprehend healthcare business models to maximize operational efficiency and shorten time-to-launch.

Travel of up to 35% might be necessary for onsite engagement and launch facilitation.

Key Responsibilities

• Conduct in-depth discovery sessions with partners to align Uber Health and Uber for Business products and best practices with customer-specific operational workflows.
• Oversee technical setup and activation of client accounts, collaborating with internal and external stakeholders to enhance customer experience and results.
• Create and deliver tailored program materials, including training decks, coordinator briefs, and client communications to ensure readiness and accelerate launch timelines.
• Monitor adoption and usage metrics post-launch against forecasts, proactively addressing barriers with relevant parties to achieve revenue goals.
• Extract qualitative and quantitative insights from customer feedback, user data, and trends to identify opportunities for enhancing client and product impact.
• Advocate for customers by recommending improvements to Product, Sales, Marketing, Operations, and Support teams aimed at enhancing the Uber Health product experience.
• Continuously improve operational processes, tools, playbooks, and cross-functional collaboration to achieve operational excellence.

Qualifications

• Bachelor's degree required.
• At least 6 years of relevant experience in B2B sectors within US Healthcare or B2B Technology.
• Proven experience leading complex B2B implementations involving cross-functional client teams (Finance, IT, Operations) and internal teams (Product, Sales, Support).
• Background in Project Management, Program Management, or Learning and Development.
• Strong data fluency and confidence in data-driven decision making.
• Preferred: Technical platform configuration knowledge and eagerness to learn API integrations to scale customer adoption.
• Proven operational excellence with experience developing and executing effective strategies.
• Capabilities in problem-solving, adaptability, and rapid growth.
• Excellent verbal and written communication skills, along with interpersonal abilities.
• Strong organization, project management, and time management skills.
• A builder mindset, proactive and innovative in approach.

Compensation and Benefits

For New York City, NY-based roles, the salary ranges from $119,000 to $132,000 annually. Other US locations have varying ranges between $107,000 - $132,000 depending on the city.

Eligible employees may receive bonuses, equity awards, and participate in a 401(k) plan along with a variety of other benefits.

Additional Information

Employees are expected to collaborate in-office for at least 50% of their time unless fully remote work is approved. Some positions require full-time on-site presence. Up to 35% travel may be needed for face-to-face engagement.

Uber is an Equal Opportunity Employer committed to diversity and inclusivity. Reasonable accommodations are available for candidates with disabilities upon request.