Housekeeping Coordinator

Position Summary

The Housekeeping Coordinator is responsible for overseeing daily room status reports, verifying and prioritizing room cleaning tasks, and updating the condition of departing guest rooms. This role supports the Housekeeping management team by coordinating daily operational activities and serving as a liaison among Housekeeping, Engineering, Front Office, and Laundry departments. The coordinator manages discrepancies with room statuses and communicates solutions with the Front Desk, as well as prepares and distributes room assignments to housekeeping staff. Responsibilities include monitoring rooms under 'Do Not Disturb' status, ensuring timely cleaning of vacant dirty rooms, allocating rush room assignments, and maintaining accurate housekeeping paperwork.

Key Responsibilities

• Run reports for sold rooms and verify room statuses, recognizing and resolving discrepancies promptly.
• Coordinate cleaning priorities for rooms and communicate updates on guest room statuses.
• Assist management in overseeing daily housekeeping operations to meet service standards.
• Serve as a communication bridge between Housekeeping, Engineering, Front Office, and Laundry units.
• Document and resolve issues related to discrepant rooms in collaboration with Front Desk staff.
• Manage and assign housekeeping shifts and specific room cleaning tasks efficiently.
• Track and monitor ‘Do Not Disturb’ rooms and ensure their cleaning once the status changes.
• Ensure all required housekeeping documentation is accurately completed and maintained.
• Adhere strictly to company policies, safety protocols, and maintain confidentiality of proprietary information.
• Maintain professional appearance and demeanor while representing the company.
• Welcome guests with high standards of hospitality, anticipating and fulfilling service needs.
• Collaborate positively with team members, listening and responding constructively to concerns.
• Utilize computer systems to enter and retrieve work-related information effectively.
• Perform physical activities such as standing, walking, lifting objects up to 10 pounds, and other job-related duties as assigned.

Qualifications

• Minimum education requirement is a high school diploma or GED equivalent.
• At least one year of relevant work experience in a similar role within housekeeping or hospitality.
• No prior supervisory experience required.
• No specific licenses or certifications necessary.

Additional Information

• Location: The Pearl Island, Doha, Qatar.
• Position type: Full-time, non-management role.
• This position is onsite and not eligible for remote work.
• Committed to an equal opportunity work environment, valuing diversity and inclusion across backgrounds and experiences.
• Part of the St. Regis Hotels & Resorts brand, which emphasizes bespoke, anticipatory service and timeless luxury experiences.