Head Therapist

About the Company

Join a global leader in hospitality that values individuality and encourages personal and professional growth. Experience a workplace where you can explore limitless opportunities and bring purpose to your career while shaping the future of hospitality.

Key Responsibilities

• Manage daily spa operations to ensure adherence to company standards and policies.
• Uphold professionalism, personal grooming, and maintain exceptional service quality across all spa functions.
• Lead, train, and support spa therapists and staff to ensure consistent performance and guest satisfaction.
• Facilitate effective communication within the spa team and other departments.
• Assist in rolling out spa and wellness programs, ensuring efficient execution.
• Oversee inventory management, payroll, and expense control aimed at achieving financial objectives.
• Generate productivity, product usage, and financial performance reports.
• Drive sales growth by setting targets for retail and treatment services, coaching staff on upselling techniques, and collaborating on promotional campaigns with the Spa Director.
• Maintain exceptional guest experiences by ensuring facility upkeep and service quality.
• Anticipate guest needs, manage VIP guest arrivals, and handle feedback or complaints professionally and tactfully.
• Perform regular quality inspections and safeguard guest confidentiality at all times.
• Continuously assess service delivery to improve guest satisfaction and service ratings.

Qualifications and Skills

• A diploma or certification in Spa Therapy, Massage Therapy, or Beauty Therapy.
• At least 3 to 5 years of experience within a spa, including 1 to 2 years in a supervisory or leadership capacity.
• Strong leadership, organizational, and communication capabilities.
• Comprehensive knowledge of spa treatments, techniques, and hygiene best practices.
• A customer-oriented attitude with a passion for wellness and delivering high-quality service.