Guest Relations Executive

Overview

Uftultra Facility Management Private Limited is seeking a dedicated Guest Relations Executive to oversee front desk functions and foster an exceptional experience for residents and visitors at a large residential complex in Delhi-NCR. This role demands outstanding communication, interpersonal aptitude, and problem-solving skills to liaise effectively with residents, management teams, vendors, and facility personnel.

Key Duties

• Warmly welcome and assist residents, visitors, and guests with professionalism.
• Efficiently manage reception and front office tasks.
• Use visitor management software to log visitor entries and maintain accurate records.
• Respond promptly to residents' inquiries, concerns, and requests to ensure swift resolutions.
• Collaborate with housekeeping, security, technical, and maintenance departments to address resident issues.
• Keep detailed complaint and service request registers, following up until resolution is complete.
• Support the Facility Manager with daily administrative and operational activities.
• Prepare and present daily, weekly, and monthly reports on resident complaints and service tickets.
• Coordinate vendor and service provider engagements for planned maintenance activities.
• Maintain records related to resident move-ins, move-outs, and tenant documentation.
• Handle incoming calls, emails, and official correspondence courteously and professionally.
• Assist with society events, meetings, and initiatives to foster community involvement.
• Champion excellent customer service and maintain high resident satisfaction levels.

Qualifications & Skills

• Graduate degree in any discipline.
• Fluent communication skills in English and Hindi, both verbal and written.
• Strong customer service orientation with excellent interpersonal skills.
• Ability to stay calm and composed when managing challenging situations.
• Capable of efficient coordination and diligent follow-ups.
• Basic understanding of facility management operations.
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook.
• Familiarity with visitor management systems and apartment/resident management software.
• Excellent organizational skills with an ability to multitask effectively.

Preferred Experience

• Prior experience in managing front desk or guest relations at high-rise residential complexes, facility management companies, hotels, or customer service roles.
• Knowledge of apartment management or resident helpdesk operations is an advantage.

Compensation

The monthly salary for this role ranges between 20,000 and 30,000 Indian Rupees.