Guest Relation

About the Company

Join Accor, a leading global hospitality group expressed through over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations spread across 110 countries. Each brand under Accor has its unique character, providing an inclusive space where individuals can truly express themselves. All brands are united by the goal of innovating and challenging the current standards in the hospitality industry. By becoming part of Accor, you assume the role of a Heartist, where hospitality is driven by passion and heart.

Sofitel Shahd Al Madinah offers a luxurious spiritual retreat located steps away from Al Masjid Al Nabawi, one of Saudi Arabia's most revered sites. The property harmoniously combines local traditions with refined French hospitality. Joining this team means becoming part of a compassionate and supportive work environment focused on personal growth, exploration of various roles, and career advancement opportunities within the hotel or across the global hospitality sector.

Role Summary

The Guest Relation position involves managing all facets of guest interactions to ensure the highest level of guest satisfaction throughout their visit.

Core Responsibilities

• Deliver exceptional guest satisfaction via personalized recognition and attentive, friendly service from check-in to departure.
• Guarantee that all guests receive standard benefits and that returning and VIP guests enjoy special attention and tailored services.
• Personally welcome VIP guests upon arrival.
• Collaborate closely with Concierge and Butler teams to coordinate hotel events, restaurant offers, limousine services, and specific VIP preparations.
• Prepare and update guest compendiums and input relevant details into check-in systems before arrivals.
• Maintain active communication with the Airport Concierge team regarding guest arrivals and departures.
• Keep the database of repeat guest histories current and accurate.
• Drive promotion of inter-hotel sales and internal facilities usage.
• Arrange delivery of customized welcome cards and amenities to guest rooms ahead of arrival.
• Respond to and manage any special guest requests.
• Address guest complaints promptly, involving other departments where necessary, and follow up to ensure resolution.
• Review and verify arrival lists for all incoming guests and VIPs, confirming room assignments, special amenities, and requests.
• Timely preparation and requisition of guest amenities.
• Perform additional duties and undertake special projects as assigned.

Additional Information

Working at Sofitel Shahd Al Madinah provides exclusive benefits tailored to the hospitality industry, alongside strong acknowledgement for daily contributions. Each role here offers profound meaning by creating memorable and impactful experiences not only for guests and colleagues but also with respect to environmental care. Hospitality is fundamentally a commitment of the heart.