General Manager

Overview

Embrace your unique qualities and contribute your individuality to the Papa John's team! We value diversity as a powerful advantage. As a General Manager of Corporate Restaurant Operations, you will oversee every facet of a Papa John's restaurant to drive profitability, demonstrate autonomous leadership, and ensure strategic planning and forecasting are in place. You will enforce company policies and uphold compliance with all relevant laws and ethical standards.

Key Responsibilities

• Supervise operations including product quality and customer service, promptly addressing any concerns and utilizing customer feedback to enhance operations and brand loyalty.
• Lead recruitment to fill staffing requirements and enforce uniform and appearance standards; set performance expectations, conduct reviews, and manage disciplinary actions up to termination.
• Coach and motivate your team while fostering a collaborative and enjoyable workplace environment with recognition programs to retain top performers.
• Drive sales to meet budgets and surpass previous years' results by promoting excellent customer service and implementing innovative local marketing strategies.
• Manage profitability, controlling food, labor, and other costs; implement corrective measures for budget deviations; oversee inventory management and asset maintenance to ensure safety and operational standards.
• Assume Operations Manager responsibilities when the role is vacant, managing all restaurant team members and delivery drivers as necessary.

Qualifications & Experience

• Preferred: At least two years' successful experience in restaurant management or supervision.
• Required: High school diploma or equivalent; food service certification such as Serv-Safe or local/state equivalent.
• Basic accounting knowledge including invoice reconciliation and financial statement analysis.
• Proficient in cash management practices.
• Must possess a valid driver’s license, insurance, a reliable vehicle, and be at least 18 years old.
• Ability to work extended hours exceeding 50 per week including nights, weekends, and emergency situations.
• Bilingual skills are advantageous in select locations.

Functional Competencies

• Strong analytical capabilities for data-driven operational insights.
• Effective planning, prioritization, and problem-solving skills with innovative solutions.
• Business and financial acumen with excellent communication skills.
• Capable of talent development and thriving in fast-paced environments.
• Proficient in collaborating across functions to advance multiple projects.

Values and Core Competencies

• Inclusive culture valuing diversity, equity, and teamwork.
• Commitment to integrity, ethical conduct, and community engagement.
• Customer and team member centric focus.
• Encouragement of innovation and change leadership.
• Maintaining a fun and dynamic workplace environment centered around pizza.

• Customer focus prioritizing their needs.
• Results-oriented with commitment to goals.
• Innovative mindset open to new methods.
• Strategic thinking with logical problem-solving.
• Collaborative teamwork approach.

Additional Information

Papa John's is an equal opportunity employer that participates in E-Verify and affirms affirmative action principles. This role requires commitment to complex operational duties in a fast-paced environment centered around delivering great pizza and exceptional service.