General Manager

About Talize

Talize combines fashion and sustainability, promoting eco-friendly living through its retail stores. The company fosters a vibrant workplace culture centered on inclusivity, creativity, and collaboration. Employees contribute to sustainable shopping while enjoying a fast-paced and supportive environment.

Role Overview

The General Manager position involves leading the overall performance of a retail location by managing profitability, store operations, merchandising, staffing, donation processes, and compliance. This role is dedicated to building a motivated team aligned with Talize's mission of affordable, sustainable fashion and ensuring excellent customer experiences.

Key Responsibilities

• Oversee daily store functions such as customer service, merchandise presentation, donation intake, and floor management.
• Ensure sales targets are reached and the store maintains high merchandising and cleanliness standards.
• Manage financial outcomes by monitoring sales, labor costs, and expenses to support profitability.
• Lead recruitment, onboarding, staff development, and performance evaluations to nurture a high-performing team.
• Create a positive and inclusive workplace through effective communication and team engagement.
• Enforce compliance with health, safety, HR policies, and company procedures, including addressing risks and incidents.

Candidate Profile

• A minimum of three years as a General Manager in a retail store with yearly revenue exceeding $4 million.
• Strong financial management skills, including budgeting and analyzing business metrics.
• Experience leading and mentoring teams for sustained performance.
• Proficiency with KPIs, retail technology such as POS systems, and data-driven decision-making.
• Background in customer service leadership and involvement with community relations.
• Flexibility to relocate within Ontario and support new store openings.
• Prior experience in thrift or discount retail environments preferred.
• Physically capable of performing active duties including lifting up to 50 lbs and managing rolling containers.
• Availability to work varying shifts including weekends, evenings, and holidays.

Compensation and Benefits

• Annual salary of $72,500.
• 50% discount on Talize merchandise.
• Full employer-paid benefits and three weeks of vacation per year.
• Additional paid day off for your birthday.
• Opportunities for career advancement in a growing company.
• Inclusive company culture where individual contributions are valued.

Work Environment and Requirements

• Dynamic retail setting with potential exposure to dust and pests, requiring constant adherence to safety standards.
• Open availability including holidays and weekends is essential for consistent store operations.

Application Process

• Application review followed by an initial phone screening.
• A predictive index assessment for candidate insights.
• In-person store visit with interviews focusing on experience, leadership style, and practical exercises.
• Final interview with management and offer contingent on background checks.

Diversity and Inclusion

Talize is dedicated to equal opportunity employment and fostering a welcoming environment for all team members and customers. Accommodations are offered during the recruitment process upon request.