Fundraising Specialist

Opportunity Overview

Join Animal Welfare League Queensland (AWLQ) as a Fundraising Specialist and become the friendly voice of our Fundraising and Philanthropy Team. This multifaceted position encompasses database administration, donor relations, and various support tasks that contribute directly to improving the lives of animals and their caregivers daily.

Based primarily at our office on the Gold Coast, the role involves being the initial contact for our dedicated supporters via phone, email, and post. Through empathetic and professional communication, you will foster strong relationships to convert casual donors into committed advocates for animal welfare.

About the Candidate

We are seeking a confident and outgoing individual who excels at building sincere connections. You should feel comfortable initiating conversations, addressing groups, and engaging the community to create meaningful experiences. Prior extensive fundraising experience is not required; enthusiasm, dedication, and a willingness to learn and grow in this career path are our priorities.

Key Responsibilities

• Serve as the welcoming point of contact, addressing supporter inquiries with empathy and excellent customer service.
• Manage donor relationships, including onboarding, supporting ongoing giving programs, and assisting community fundraisers to cultivate long-term supporters.
• Provide administrative and correspondence support for the legacy program, including Gift in Wills and special events.
• Coordinate the donation tin program by managing logistics, tracking, and secure collection.
• Support and advise community fundraisers and third-party groups by supplying resources and guidance to ensure effective and safe fundraising.
• Handle data management tasks like data entry, receipting, and maintaining records to deliver clean insights that support fundraising efforts.
• Collaborate closely with Fundraising and Marketing teams, contributing to diverse campaigns and initiatives in a supportive workplace.
• Witness the direct impact of your work daily through enhanced administrative and relationship-building contributions promoting animal welfare.

Required Qualifications and Qualities

• Previous experience in roles focused on relationship management such as fundraising, customer service, community engagement, or events.
• Strong interpersonal skills and the emotional intelligence to sensitively manage conversations regarding legacy donations and Gift in Wills.
• Comfortable interacting with supporters, volunteers, and stakeholders one-on-one and in group settings.
• Detail-oriented with proficiency in CRM database management and financial data processing.
• Initiative and creativity to develop ideas and implement them effectively.
• Flexibility to occasionally work beyond regular hours to attend community activities representing AWLQ.

Additional Information

This position is currently office-based with potential for future flexible working arrangements including some remote work.