Executive Housekeeper - Raffles Sentosa

About Raffles Sentosa Singapore

Situated on a clifftop on Sentosa Island, Raffles Sentosa Singapore is Singapore's first all-villa luxury resort featuring 62 contemporary private pool villas surrounded by tropical gardens and scenic views of the South China Sea. Each villa spans 230 square meters, offering an exclusive sanctuary suited for extended stays. The resort boasts five dining venues, a next-generation wellness spa, and a grand ballroom, complemented by the iconic Raffles Butlers and a sustainably crafted Sentosa Sling welcoming experience.

Role Summary

The Executive Housekeeper leads the strategic and operational management of the Housekeeping, Laundry, and Public Areas departments to maintain impeccable cleanliness, presentation, and maintenance standards throughout the resort. Reporting directly to the General Manager, this role is pivotal in planning, organizing, and continually enhancing housekeeping operations to provide a superior luxury guest experience while ensuring operational efficiency, financial targets, and staff engagement are met. This position is also part of the Executive Committee, working cross-departmentally to uphold the esteemed Raffles brand standards.

Key Responsibilities

• Oversee daily operations of Housekeeping, Laundry, and Public Areas to achieve excellence in cleanliness and presentation.
• Design and enforce housekeeping strategies, policies, and SOPs supporting operational success.
• Ensure guest rooms, suites, public spaces, and back-of-house areas comply consistently with Raffles brand standards through frequent inspections and audits, including corrective measures.
• Coordinate with the Engineering team to sustain preventive maintenance programs for rooms and public areas.
• Manage maintenance and inventory control of operating equipment, linens, uniforms, and housekeeping supplies.
• Implement continuous improvement initiatives to heighten efficiency, productivity, and service quality.

Guest Experience Management

• Promote a culture of personalized, gracious service for exceptional guest stays.
• Analyze guest feedback, driving service recovery and enhancements.
• Collaborate closely with Front Office and other departments to ensure seamless guest journeys.
• Maintain a visible presence and engage with guests whenever appropriate.

Financial Management

• Prepare and monitor the departmental operating and capital budgets.
• Control expenses and labor costs to meet financial objectives without compromising luxury service levels.
• Handle purchasing, inventory, and stock management for linen, equipment, and guest amenities.
• Ensure payroll processing aligns with company policies and statutory laws.
• Identify and execute opportunities to improve productivity and control operational costs.

Leadership and Talent Development

• Lead, mentor, and motivate the Housekeeping team towards exceptional performance.
• Recruit, develop, and retain team members embodying Raffles’ service ethos.
• Conduct regular performance evaluations, coaching, and professional development discussions.
• Create succession plans and career growth paths within the department.
• Encourage colleague engagement, recognition, and foster a positive working environment.
• Ensure adherence to professional grooming and presentation standards among staff.

Training and Quality Assurance

• Develop and implement trainings aligned with brand and operational requirements.
• Ensure all team members complete mandatory programs and skill development.
• Maintain compliance with Raffles Brand Standards, Forbes standards (when applicable), LQA requirements, and hotel operations guidelines.
• Continuously monitor departmental quality through audits and inspections.

Health, Safety and Sustainability

• Comply with health, safety, hygiene, fire, and environmental regulations.
• Promote safe workplace practices and ensure emergency procedures are well communicated and practiced.
• Lead sustainable housekeeping initiatives emphasizing resource responsibility and eco-friendly practices.
• Champion a safe, inclusive, and respectful workplace culture.

Administrative Duties

• Prepare departmental reports, forecasts, and conduct business reviews.
• Maintain accurate records, inventories, and operational documentation.
• Regularly review and update departmental policies and procedures.
• Safeguard confidentiality of hotel, guest, and employee information.
• Perform additional duties as assigned by the General Manager to support resort operations.

Qualifications and Experience

• Diploma or Degree in Hospitality Management, Hotel Management, or a related field.
• At least 8 years of progressive leadership experience in housekeeping within an international luxury hotel, including a minimum of 3 years in Executive Housekeeper or Assistant Executive Housekeeper roles.

Skills and Attributes

• Comprehensive expertise in luxury housekeeping operations, laundry management, inventory control, and preventive maintenance programs.
• Proven leadership in managing large teams, overseeing budgets, and driving operational excellence.
• Exceptional ability to coach, develop, and inspire a high-performing team.
• Strong communication, interpersonal, and stakeholder management skills.
• Financial savvy with experience in budgeting, forecasting, and cost control.
• Highly organized with keen attention to detail and quality standards.
• Capability to prioritize multiple tasks in a dynamic luxury hospitality environment.
• Skilled in problem-solving, decision-making, and managing change effectively.
• Proficient in Microsoft Office and hotel property management systems.
• Excellent command of both written and spoken English; knowledge of additional languages is advantageous.
• Passionate about luxury hospitality and dedicated to delivering outstanding guest experiences.