Executive Deskside Support Technician

Role Overview

This position is for an Executive Deskside Support Technician located in the United States, providing high-level technical assistance primarily to executive leadership within a dynamic corporate setting. The role demands reliability, professionalism, and confidentiality while delivering exceptional IT support. You will engage with cutting-edge workplace technology, including audiovisual systems, conferencing tools, enterprise software, and end-user devices, ensuring executives can work efficiently.

Key Responsibilities

• Provide exceptional white-glove technical support onsite and remotely to executive users, ensuring responsiveness and professionalism.
• Establish and nurture trusted relationships with executives by understanding their work processes, technological preferences, and needs.
• Troubleshoot advanced issues related to desktop systems, corporate software applications, audiovisual equipment, teleconferencing setups, and communication tools.
• Independently diagnose and resolve complex hardware, software, networking, and user-related problems through various support channels.
• Install, configure, deploy, and maintain technology devices, including corporate computers, to guarantee dependable performance.
• Offer recommendations for new technologies or improvements that enhance executive productivity and workplace experience.
• Maintain strict confidentiality and professionalism when supporting senior leaders and handling sensitive business information.
• Collaborate with IT departments and other stakeholders to refine support processes and ensure consistent service quality.

Qualifications and Experience

• Bachelor's degree or an equivalent combination of education, relevant professional experience, or military background.
• At least two years of experience supporting corporate networked computer environments.
• Preferably 10+ years of experience within enterprise IT support, including executive/VIP assistance, computer deployment, troubleshooting, and corporate audiovisual systems.
• Strong expertise in Microsoft Windows OS, Active Directory, Microsoft 365, and enterprise-level technology support.
• Experience supporting telephony equipment, conferencing technologies, and workplace collaboration tools.
• Knowledge of Mac OS environments is considered advantageous.
• Hands-on experience with hardware installation, software troubleshooting, desktop support, and remote issue resolution.
• Preferred certifications include MCP, MCSE, CompTIA A+, or other related technical credentials.
• Excellent communication and interpersonal skills with a focus on executive-level customer service.
• Strong analytical thinking, attention to detail, and the ability to prioritize effectively in high-pressure scenarios.
• Ability to uphold confidentiality, demonstrate sound judgment, and build trust with senior management.

Compensation and Benefits

• Annual salary ranging from $106,383 to $132,978 depending on experience and skills.
• Opportunities for incentive-based compensation such as bonuses or performance rewards.
• Comprehensive health insurance effective from the first day of employment.
• Life and disability insurance.
• Up to 15 paid days off within the first year of employment.
• Nine paid company holidays.
• 401(k) retirement plan with matching contributions.
• Educational assistance programs to support continued learning.
• Participation in company incentive plans.
• Stable career prospects in a technology-driven organization with potential for professional advancement.

Additional Information

This opportunity is facilitated by a partner company that manages application processing and further recruitment steps. The recruitment process uses AI-powered applicant matching to ensure fair and prompt evaluation against core criteria. Final hiring decisions and subsequent stages such as interviews and assessments are administered solely by the employer's team.

Data Privacy: Applications are processed to evaluate suitability, with personal data shared with the hiring employer under appropriate data protection laws, including GDPR. Applicants have rights to access, correct, or request erasure of their personal data and may contact the provider for further information on data processing.

Use of AI: Some recruitment phases may involve AI tools that assist with reviewing applications and detecting inconsistencies, but human judgment remains the basis for final hiring choices.