EUC Desktop Support Engineer

Company overview

Tata Consultancy Services (TCS) is a major global provider of IT and business solutions, operating in 55 countries with an employee base of 612K+ and reported revenue of USD 29.08 billion for 2023-24. Its portfolio spans cloud infrastructure, cognitive business operations, cybersecurity, consulting, enterprise solutions, IoT/digital engineering, and data and analytics. TCS is also recognized as one of India's largest equal-opportunity employers, with over one lakh women associates and a consistent presence among the country's most respected companies.

Role overview

This walk-in opportunity in Noida is for an End User Computing (EUC) Desktop support profile focused on resolving laptop and desktop issues, supporting Windows and Mac environments, and assisting users with application, hardware, software, networking, and patching-related incidents.

Key responsibilities

• Handle break-fix incidents for laptops and desktops.
• Troubleshoot hardware and software problems across different desktop and laptop models.
• Deploy applications using SCCM or Intune.
• Support Windows 10/11 users with hardware, software, and networking tickets.
• Test hardware patches, operating system patches, and application compatibility.
• Work with endpoint encryption tools such as BitLocker.
• Deploy workstation patches at scale and resolve any resulting issues.
• Understand Group Policy behavior, identify related problems, and coordinate fixes with the right teams.
• Perform OS upgrades, compliance checks, and remediation tasks.
• Assist with MacOS-related issues when needed.
• Guide users in installing applications and computer peripherals.
• Create simple end-user knowledge-base articles and step-by-step instructions.
• Carry out remote troubleshooting and try alternate fixes until the issue is resolved.
• Customize desktop applications to suit user needs.
• Document technical incidents and solutions in logs.
• Escalate unresolved issues to the next support tier.
• Follow up with clients to confirm systems are working properly.
• Share customer feedback and product request inputs.
• Prepare technical documentation and user manuals.
• Coordinate with multiple vendors to close workstation issues.
• Manage project activities within assigned timelines and provide expert input where required.
• Deliver effective presentations as part of the role.

Candidate profile

The position requires strong hands-on experience in desktop and laptop support, endpoint management, user troubleshooting, patch handling, and coordination with users, vendors, and support teams.

Eligibility

Any graduate can apply.

Additional information

This is a walk-in hiring opportunity in Noida, India. The source did not specify compensation, number of openings, joining date, or application deadline.