Employee Dining Supervisor

Company Overview

Raffles & Fairmont Doha is part of a global luxury hospitality network with properties across 30 countries, including destinations in Hawaii, Canada, London, and the United Arab Emirates. The brand is known for refined service, modern elegance, and creating memorable guest experiences rooted in warmth and attention to detail.

Fairmont Doha is located in the landmark Katara Towers in Lusail, Doha Metropolitan Area, and offers a contemporary luxury experience shaped by vibrant energy and genuine hospitality. The workplace values individuality, teamwork, growth, and inclusive service excellence.

Role Summary

The Employee Dining Supervisor will be responsible for running the daily operations of the employee dining restaurant, ensuring colleagues receive a clean, efficient, welcoming, and hygienic dining experience. The role includes supervising the team, coordinating with culinary staff, maintaining food safety and quality standards, and supporting colleague satisfaction through consistent service delivery.

Application Process

After applying, candidates will receive an email from AssessFirst asking them to create a profile and complete a questionnaire. This step is mandatory for consideration, as it helps assess fit for the role and the company culture of luxury excellence.

Key Responsibilities

• Oversee daily operations of the employee dining restaurant to ensure smooth, professional, and efficient service.
• Guide, support, and inspire the dining team to create a positive experience for colleagues.
• Check food quality, presentation, freshness, and portioning so brand standards are consistently met.
• Work with the culinary team to keep food replenished on time and menus executed properly.
• Keep the dining space, buffet areas, service stations, and equipment clean, orderly, and hygienic.
• Ensure full compliance with HACCP, food safety, sanitation, and health and safety rules.
• Carry out routine inspections to confirm that cleanliness and operational standards remain high.
• Prepare staff schedules, manage daily manpower needs, and track attendance for proper coverage.
• Coach, train, and assess team members through ongoing feedback and development support.
• Track operating stock, equipment, and disposables, and arrange replenishment when needed.
• Help control costs by reducing waste and encouraging efficient use of resources.
• Respond quickly and professionally to colleague feedback, requests, and concerns.
• Maintain accurate operational records such as temperature logs, cleaning sheets, and compliance documents.
• Support themed dining activities, seasonal promotions, and colleague engagement initiatives.
• Partner with People & Culture, Culinary, and Engineering teams to keep the dining restaurant running effectively.
• Carry out additional duties assigned by management to support department and hotel operations.

Requirements

• A diploma or degree in Hospitality Management, Food & Beverage Management, or a related discipline is preferred.
• 2 to 3 years of supervisory experience in food and beverage operations is required, ideally in employee dining, staff cafeteria, or restaurant operations within a luxury hotel.
• Demonstrated ability to lead teams, build engagement, and develop colleagues.
• Strong understanding of food safety, HACCP, hygiene, and sanitation practices.
• Well-developed organizational skills and the ability to manage several priorities at once.
• Good communication and interpersonal abilities with a strong service mindset for both colleagues and guests.
• Comfortable using Microsoft Office and point-of-sale systems.
• Willingness to work rotating shifts, including weekends and public holidays.
• Strong decision-making and problem-solving skills in an operational environment.
• English fluency is mandatory; other languages are beneficial.
• Ability to uphold the Raffles & Fairmont luxury service promise in all interactions.
• Commitment to fostering an inclusive workplace where people feel respected, supported, and recognized.

Additional Information

As part of the brand culture, the organization emphasizes empowering colleagues, encouraging growth, and creating a respectful environment where individuality is appreciated.