Ecommerce Product Manager

Company Overview

Fintek Digital Consultancy is an expanding consultancy that helps businesses strengthen and refine their ecommerce and wider digital capabilities. The firm works with clients to create practical, data-informed solutions that enhance the online customer journey and support steady revenue growth. The culture emphasizes innovation, teamwork, and hands-on problem solving. Employees collaborate directly with clients across different industries to implement modern digital approaches and technologies that produce measurable business outcomes. The company also provides space to build expertise in ecommerce, product management, and digital transformation.

Role Summary

This is a full-time, on-site position in Livingstone, Southern Province, Zambia. The Ecommerce Product Manager will own ecommerce products and features across the full lifecycle, starting from discovery and requirements definition through delivery and ongoing improvement. The role requires building product roadmaps, organizing and prioritizing backlogs, converting business and customer needs into actionable specifications, and working closely with design, engineering, marketing, and operations teams to release enhancements to the online experience. The position also includes tracking product performance, studying customer behavior, carrying out market and competitor research, and running experiments aimed at improving conversion, retention, and revenue. Strong stakeholder communication, product documentation, and on-time delivery aligned to the broader digital strategy are also key parts of the role.

Responsibilities

• Lead ecommerce products and features from early discovery through launch and optimization.
• Create and maintain product roadmaps and prioritize the backlog based on business impact and customer value.
• Translate customer and commercial needs into clear product requirements.
• Coordinate with design, engineering, marketing, and operations teams to deliver online improvements.
• Track performance indicators and use customer behavior insights to guide decisions.
• Research market trends and competitors to identify opportunities for growth.
• Plan and run experiments to improve conversion, retention, and revenue outcomes.
• Communicate progress and decisions to stakeholders and prepare product documentation.
• Ensure work is delivered on schedule and remains aligned with digital strategy.

Requirements

• Background in product management and ecommerce, with hands-on experience building roadmaps, managing backlogs, and improving online customer journeys.
• Strong analytical ability to interpret data, extract insights from metrics, and support decisions with evidence.
• Excellent written and verbal communication skills, along with effective stakeholder management.
• Project management skills, including planning, coordinating cross-functional work, and handling dependencies and timelines.
• Exposure to web analytics tools, A/B testing, and conversion optimization is an advantage.
• Knowledge of ecommerce platforms, payment gateways, and digital marketing concepts will be helpful.
• A bachelor’s degree in business, marketing, information systems, or a related area, or equivalent practical experience, is preferred.
• Must be able to work collaboratively on-site in Livingstone, adapt quickly to shifting priorities, and keep a customer-first mindset.

Additional Information

This position is based on-site in Livingstone, Southern Province, Zambia. The role is full-time. No salary, stipend, opening count, start date, or application deadline was provided in the source.

Eligibility

Applicants who have relevant product management and ecommerce experience, or equivalent practical experience, are preferred. Candidates should be comfortable working on-site in Livingstone and collaborating with cross-functional teams.