Customer Success Manager
London, England, United Kingdom · Full Time
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- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 8 तासपूर्वी
- Work mode
- In office
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Where you'll work
Job description
About BytePlus
BytePlus is a swiftly expanding business unit within ByteDance, dedicated to serving global enterprises by delivering advanced technology solutions. Utilizing ByteDance's leading-edge intelligent tech, the team is committed to inventing innovative products and solutions that shape the future and enable clients to focus on their core objectives. Our mission is to inspire innovation and excellence, creating impactful, life-changing solutions worldwide.
Role Overview
As a Customer Success Manager (CSM) at BytePlus based in London, you will act as the main technical contact for key European clients post-sales. Your role involves ensuring customers maximize their use of BytePlus's AI and cloud technologies, helping them meet business goals while maintaining high satisfaction.
Primary Responsibilities
- Develop and nurture long-term, proactive relationships with important stakeholders, serving as the main point of contact for technical inquiries and escalation.
- Provide expert technical guidance during the post-sales phase, deeply understanding clients' use cases and sharing best practices, especially concerning generative AI, large language models, and AI developer tools.
- Assist customers in maximizing the value of their investments by advising on AI model deployment, API optimization, and expanding use cases, while monitoring usage to propose growth opportunities.
- Manage and oversee onboarding, deployment, and expansion projects, ensuring their timely completion and communicating progress to stakeholders.
- Stay informed on AI and cloud technology advancements and industry trends, contributing to best practices, insightful articles, and technical documentation.
Qualifications
- At least 5 years’ experience in roles such as Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager.
- Demonstrated expertise with AI or cloud products from leading technology providers.
- Experience collaborating with digital-native companies, software vendors, and system integrators across sectors like e-commerce, media, entertainment, gaming, and education.
Preferred Skills and Experience
- Practical experience supporting or implementing generative AI or large language model solutions, including model-as-a-service and AI coding agents.
- Solid understanding of AI/ML principles, model architectures, deployment strategies, and relevant business applications.
- Proven success in fostering customer growth and renewal through value-driven engagement.
- Exceptional communication skills for effective interaction with technical teams and executive leadership.
Why ByteDance?
ByteDance was founded in 2012 with a mission to fuel creativity and enrich lives. The company operates a diverse range of products including TikTok, CapCut, Lemon8, and several China-market platforms. Our culture embraces curiosity, humility, impact-driven work, and an "Always Day 1" mindset, fostering innovation and meaningful achievements.
Diversity and Inclusion
We are dedicated to creating an inclusive workplace where unique skills and perspectives are valued. Our global platform connects diverse communities, and we aim to reflect this diversity in our workforce to inspire creativity and enrich life globally.