Customer Success Account Manager - Erada Program at Microsoft

About the Role

Join Microsoft in Doha, Qatar, as a Customer Success Account Manager through the Erada Program tailored exclusively for Qatari nationals. This full-time role combines a six-month paid internship offering global technical and professional certifications alongside practical on-the-job training, including mentoring, coaching, shadowing, and real-world projects.

Program Structure

The six-month internship consists of two key phases:

• Phase 1 - Onboarding & Skilling Bootcamp (1 month): Introduction to Microsoft's mission, culture, and structure; technical training to earn global Microsoft certifications; and professional development encompassing project management, change management, interpersonal skills, creativity, and time management.
• Phase 2 - On-the-Job Training (5 months): Active participation as a Customer Success Account Manager with hands-on training, mentorship, coaching, collaboration on digital transformation initiatives, and advanced technology training in AI, Machine Learning, and Cloud Computing.

Responsibilities

• Conduct in-depth research on customers’ industries and business strategies to understand their needs and share insights internally.
• Effectively communicate the business value of Microsoft’s solutions through demonstrations and storytelling, building knowledge of industry practices and competitive landscapes.
• Collaborate with internal teams and external partners to support customer success and develop tailored customer engagement plans.
• Coordinate cross-functional colleagues to deliver seamless customer outcomes and establish connections with customer stakeholders.
• Serve as the customer's voice by conveying feedback on product capabilities and challenges to internal teams, supporting continuous improvement efforts using relevant tools.

Qualifications

• Currently pursuing or completed a Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, Engineering, or related fields.
• Must be a Qatari national legally authorized to work in Qatar.
• Proficient in English, both written and verbal.
• Preferred qualities include a passion for technology, customer-centric mindset, strong stakeholder and relationship management skills, and competent communication, analytical, and presentation abilities.
• Technical certifications, such as in cloud technologies (e.g., Azure), are advantageous but not mandatory.

Additional Information

The program is designed to enhance employability and impact the local market through early-career recruitment and skill-building. Microsoft values diversity, equity, and inclusion, and is committed to providing equal employment opportunities irrespective of any protected characteristic. The position will remain open for at least five days and accepts applications until filled.