Customer Service Team Leader
Witham, England, United Kingdom · Full Time
Be the first to apply
- Experience
- Any
- Salary
- GBP 13 – GBP 13 / hour
- Openings
- 1
- Posted
- 3 तासपूर्वी
- Work mode
- In office
- Eligibility
- This position is open to candidates of all backgrounds and experiences. Candidates must have a positive and proactive attitude towards customer service. No specific industry experience is required as full training is provided. If accommodations are needed for the role, these will be considered.
- Resume
- Required to apply
Where you'll work
Job description
Overview
Join Paddy Power as a Customer Service Team Leader, where you will play a pivotal role welcoming customers and ensuring they receive a memorable experience in our retail betting shops located in Witham, England. Your enthusiasm for technology and customer care will help promote our broad range of online and retail offerings while fostering a friendly and engaging environment.
Key Responsibilities
- Provide exceptional customer service by warmly greeting and engaging customers in store.
- Guide customers in placing bets through various channels including betting terminals, telephone, and in-person transactions.
- Maintain high standards of shop presentation to ensure an inviting and positive atmosphere.
- Take charge of shop operations during the absence of the Shop Manager to guarantee smooth and efficient functioning.
- Communicate clearly and effectively to resolve customer queries and inform about current promotions.
- Adapt to varied situations while maintaining a strong customer focus.
- Comply with social responsibility protocols and relevant regulations to uphold company standards.
Candidate Profile
We welcome proactive and motivated individuals passionate about delivering results. Prior experience in the betting industry is not required as full training will be provided; however, a positive attitude and desire to exceed customer expectations are essential.
What We Offer
- Starting pay at £13.25 per hour with a planned salary increase soon after joining.
- Performance bonuses, promotional rewards, and both annual and quarterly incentives.
- Flexible working patterns to support work-life balance.
- Family-friendly leave options including adoptive, parental, and wedding leave.
- Participation in the Company Sharesave Scheme with discounts on Flutter shares.
- Life insurance coverage and company pension plan.
- Company sick pay and special birthday leave.
- Access to an Employee Assistance Programme offering up to six free counseling sessions.
- Financial wellbeing resources through the NUDGE platform.
- Company social events, Groupon discounts, and eyecare vouchers.
Our Values
We are guided by the core values: Customer First, Always; Change The Game; Win Together; and Free To Be Me. These principles shape our decisions, culture, and commitment to inclusivity.
Inclusivity & Accommodations
We encourage applications from people of all backgrounds and experiences. If you require adjustments to perform this role effectively, please inform us and we will strive to accommodate your needs.