Customer Service Specialist - Payroll

Overview

CRG is recruiting a meticulous Customer Service Specialist to provide dedicated support for payroll operations at a prominent client in Southwest Charlotte. The role involves managing inquiries from employees and managers, creating detailed work orders, assisting with payroll audits and corrections, and identifying opportunities to enhance service procedures within a dynamic, high-volume setting.

About the Client

The client is a renowned global Fortune 500 food service company with a significant North American footprint spanning over 30 years. Recognized for its inclusive workplace culture, innovation, and employee wellness, the company offers substantial growth prospects, competitive benefits, advanced technologies, flexible work settings, and a collaborative environment.

Key Responsibilities

• Generate detailed work orders and maintain comprehensive documentation for audit purposes.
• Address payroll-related inquiries via telephone and email, especially during peak workloads.
• Support field managers and internal teams by delivering accurate and timely service.
• Examine frequent issues to determine opportunities for process and workflow enhancements.
• Assist in managing off-cycle payroll checks, audits, and data amendments.
• Contribute to process improvements and provide training or guidance to team members as needed.
• Escalate new challenges and collaborate with multiple departments to resolve concerns.
• Perform additional tasks aimed at achieving team objectives and operational efficiency.

Qualifications and Experience

• Minimum of one year in call center or high-volume customer service roles.
• Proven capability to support clients in fast-paced, complex, and deadline-oriented environments.
• Excellent problem-solving aptitude alongside strong verbal and written communication skills.
• Exceptional attention to detail and ability to prioritize multiple tasks effectively.
• Bachelor's degree is preferred but not mandatory.
• Familiarity with payroll processing is advantageous.
• Experience operating ticket management systems is beneficial.

Additional Information

Schedule: Onsite in Charlotte with potential for hybrid work in the future.
Compensation: $22 per hour.

Benefits

Contractors working more than 30 hours weekly at CRG can opt for benefits after 90 days, including:

• Various Medical and Health Insurance plans
• Health Savings Account (HSA) with a $500 company match
• Flexible Spending Account (FSA) options
• Vision and Dental Coverage
• Virtual healthcare access for urgent care and mental health services
• Optional Life and AD&D insurance
• Short and Long-Term Disability coverage
• Accident, Hospital, and Critical Illness insurance
• 401(k) plan with up to 4% employer match, available after 90 days and the start of the next quarter

Workplace Policy

This is an associate level position categorized under customer service with onsite employment.