Customer Service Representative

About the Company

This fast-expanding, US-based product firm is broadening its customer support team in India, providing service for a global product that aims to feel both dependable and personable. The company collaborates with Flexiple to source exceptional talent to enhance their India customer hub.

Role Overview

As a Customer Service Representative, you will serve as the primary point of contact for customers, managing incoming requests via chat, email, and phone. Your focus will be to resolve issues efficiently, ensuring customers conclude every interaction positively.

Key Responsibilities

• Provide prompt and courteous responses to customer inquiries across multiple channels including chat, email, and phone.
• Address questions related to accounts, billing, and product issues effectively on first contact wherever possible.
• Document each customer interaction thoroughly and persist in follow-ups until concerns are completely resolved.
• Refer complicated matters to designated teams with comprehensive contextual information.
• Identify and communicate recurring challenges or patterns to the broader team to facilitate continuous improvement.

Candidate Profile

• Between one and five years of experience in customer service, support, or contact center environments.
• Excellent command of written and spoken English, delivered with clarity and friendliness.
• Possess patience and empathy, maintaining composure under stressful circumstances.
• Equipped with a dependable remote work setup and comfortable using customer support tools.

Preferred Skills and Experience

• Experience providing support for global or US-based customers.
• Familiarity with helpdesk software such as Zendesk or Freshdesk.
• Ability to operate with partial overlap in US work hours.

What We Offer

• An opportunity to engage directly with customers as part of a global product firm’s India team.
• Flexible remote work from anywhere in India with a focus on long-term employment.
• Structured training programs alongside clear advancement opportunities.
• One application process that considers you for this and future relevant openings.

Hiring Process

The selection includes an HR screening, completion of an assignment, followed by rounds with the hiring manager and team to assess cultural fit.