Contract Relationship Manager

About Accessable

Accessable is dedicated to enhancing lives by providing disability and rehabilitation equipment, housing adaptations, and support services that enable greater independence for thousands across New Zealand every day.

Role Overview

As a Contract Relationship Manager, you will be responsible for leading the Client Services and Professional Advisory Teams, overseeing two direct and around twenty indirect reports. Reporting directly to the General Manager – Client Services, you will manage the Ministry's Equipment Modifications Services contract, directing service strategy, fostering ongoing improvements, and forming key partnerships with stakeholders. Your duties will encompass monitoring contract performance, budget and demand management, ensuring quality, risk oversight, reporting, gathering sector insights, enhancing services, and future planning.

Qualifications and Experience

• Possess a tertiary degree in management, health management, contract management, or a related area.
• Have at least five years of relevant experience in health, disability, injury-related solutions, service delivery, or contract management.
• Demonstrate a minimum of five years leadership experience managing people and contracts.
• Display outstanding skills in managing relationships and stakeholder engagement.
• Exhibit initiative, innovative thinking, and strong influencing capabilities.
• Maintain a critical thinking approach combined with advanced problem-solving abilities.
• Show unwavering dedication to continuous service improvement.
• Have good financial acumen and proficiency in handling numerical data.
• Have managed contract performance, stakeholder partnerships, risk, reporting, demand, budgeting, and service upgrades previously.

Additional Information

This senior leadership role involves contributing to strategic initiatives and championing service excellence. The company values integrity, energy, and drive, seeking candidates who embody those qualities and share the commitment to client well-being. The position is headquartered at Accessable's main office in Airport Oaks, Auckland.