Content Designer (all genders)

About the Company

Join us in shaping a digital government together with public administration. As an equal partner, we empower administrations to independently advance their own digital transformation. Through iterative product development and advocacy for improved frameworks, we lay the foundation for scalable and effective digital solutions.

Role Overview

As a Content Designer, you will be responsible for crafting the content of administrative services. Collaborating within a multidisciplinary team, you will make online services, manuals, and digital tools accessible and understandable to all individuals interacting with government entities. You will also oversee iterative content creation processes and ongoing development alongside subject matter experts.

Key Responsibilities

• Collaborate with cross-functional teams throughout all development phases to iteratively create clear content and user-friendly services.
• Develop content driven by analytical data and user journeys, using user research methods alongside researchers to identify needs and validate content continuously.
• Create and revise user-centered service content efficiently while maintaining high quality.
• Facilitate interdisciplinary cooperation within project teams and with external stakeholders, ensuring content consistency and fostering constructive exchanges of best practices.
• Promote the importance and opportunities of content design perspectives for effective teamwork and collaboration with various stakeholders.

Required Qualifications and Skills

• Extensive experience in content design and/or UX writing focused on a user-centered approach utilizing data analysis and user research.
• Proven ability to collaborate with multidisciplinary teams and subject experts, aligning their objectives with overall team goals.
• Capability to simplify complex, including legal, language and procedures, proficient in translating these into plain language.
• Experience establishing structures for collaborative content creation and iteration, familiarity with content management systems and editorial processes.
• German language skills at minimum C1 level and fluent English proficiency in both written and spoken forms.

Application Requirements

Please prepare work samples demonstrating your project approach, context, challenges, and results. Utilizing the STAR method (Situation, Task, Action, Result) is recommended for clarity.

Benefits and Compensation

• Join a growing Content Design team currently consisting of three members within a vibrant DigitalService environment of over 200 professionals collaborating interdisciplinarily and iteratively.
• Flexible working hours, mobile work options, and freedom to choose your preferred operating system.
• Annual gross salary between 58,500 and 65,000 Euros, adjusted based on responsibilities, task complexity, and your skill evaluation during interviews.
• A monthly 50-Euro voucher redeemable for fitness, technology, mobility, or food via Urban Sports Club.
• Support of mental health and well-being through access to nilo.health services.

Diversity and Inclusion

We value diverse teams and an inclusive work environment. Applications are welcomed without distinction of religion, nationality, ethnicity, gender identity, sexual orientation, age, or disabilities. Selection is purely based on professional qualifications and required competencies. To ensure unbiased review, please omit photos and personal data such as age, gender, marital status, or address from your CV.

Hiring Process

After your application is received, you will hear back within approximately two weeks inviting you to an initial screening call or a rejection. This is followed by two to three interviews focusing on your qualifications and cultural fit in terms of teamwork and collaboration. Throughout the process, support and communication will be available. Your contact person for inquiries is Denise Carstensen.