Communications Manager

Role Overview

We are collaborating with a client to find a Communications Manager dedicated to enhancing how information, priorities, and operational standards are communicated and implemented throughout a multi-unit network. This pivotal operations support position is suited for someone passionate about clarifying communication, organizing information, optimizing task flow, and ensuring consistent execution across multiple locations.

Key Responsibilities

• Facilitate operational communication and support consistent task execution across various units.
• Develop and standardize communication materials directed at field teams, including updates, guides, FAQs, presentations, templates, and internal messages.
• Ensure thorough maintenance of operating standards, process documents, and create accessible resources for store and field personnel.
• Collaborate across departments to harmonize communication channels, task scheduling, workload distribution, and priority execution.
• Monitor the effectiveness of communication strategies, track task completion, and relevant KPIs; proactively identify and address areas for improvement.

Preferred Experience and Skills

• Over five years of experience in corporate communications, operations support, or multi-unit operations assistance.
• Prior involvement with store operations, field leadership support, SOP development, communication platforms, task management, or execution facilitation tools.
• Excellent writing and organizational capabilities with strong prioritization and communication skills, aiming to simplify information for store teams.
• Proficient in cross-functional collaboration and advocating for store-level requirements by enhancing clarity, balancing workloads, and promoting execution consistency.