Collection Executive

Job Overview

Matference Technologies India seeks a Collection Executive based in Mahape, Mumbai. The role focuses on recovering overdue customer payments efficiently while upholding a respectful and customer-oriented approach. You'll engage customers, negotiate repayments, maintain records, and ensure compliance with company policies and regulations.

Key Responsibilities

• Reach out to customers regarding overdue payments via phone and approved communication methods.
• Clarify outstanding balances and motivate timely settlements.
• Negotiate feasible repayment schedules within company guidelines.
• Accurately document all customer interactions in the CRM system.
• Follow up based on the assigned collection strategy.
• Refer unresolved or risky accounts to supervisory staff.
• Meet assigned collection targets and productivity standards.
• Maintain professionalism and adherence to company policies during all customer communications.
• Keep customer information secure and confidential.

Candidate Profile

• HSC or graduate in any discipline.
• Preferred experience: 0–2 years in collections, customer service, or telecalling roles.
• Experience in BPO, BFSI, collections, recovery, or customer support is advantageous.
• Strong verbal communication skills in English, Hindi, and/or regional languages.
• Proficient in basic computer applications such as MS Excel, CRM, and data entry.
• Good negotiation and interpersonal skills with problem-solving ability.
• Capable of working under pressure to consistently meet targets.

Performance Indicators

• Achievement of collection targets.
• Conversion of Promise-to-Pay (PTP) commitments.
• Quality and efficiency of calls.
• Consistency in customer follow-ups.
• Customer satisfaction and policy compliance.

Working Conditions

• Rotational shifts based on business needs.
• Six-day workweek where applicable.
• Work performed at the office location.