Cluster IT Manager

About Fairmont The Norfolk

Established since 1904, Fairmont The Norfolk is a landmark luxury hotel in Nairobi blending historic elegance with modern comfort. Set amidst peaceful tropical gardens, the hotel offers 125 elegantly furnished rooms and suites, providing a refined hospitality experience. Known for welcoming prominent guests and travellers alike, it features award-winning dining, wellness facilities, a heated outdoor pool, and curated cultural experiences. The hotel is dedicated to sustainability and excellence, combining timeless charm with contemporary sophistication to create memorable stays.

Role Overview and Responsibilities

• Manage IT operations across the cluster, maintaining strong relationships with Hotel General Managers, Executive Committees, Heads of Departments, and other key users.
• Oversee business planning and budgeting for IT-related expenses, ensuring alignment with company IT policies.
• Develop business cases to justify IT investment and expenditure decisions for approval processes.
• Provide regular updates on the hotel's IT status to Cluster General Manager and relevant senior management.
• Initiate and lead IT projects, providing strategic IT advice to the Cluster General Manager.
• Coordinate with Accor hardware partners, maintaining effective relations and escalating hardware-related issues as needed.
• Manage all hardware components including computers, servers, routers, switches, cables, PABX, monitors, POS devices, UPS, and other active devices.
• Ensure strict adherence to Accor IT policies and guidelines within the hotel environment.
• Guarantee that only original, licensed software compliant with IT management policies is used on hotel systems.
• Foster good relationships with software providers and escalate software issues appropriately.
• Control user access to software programs, restricting it to necessary job functions only.
• Design, implement, and sustain IT training programs in collaboration with the Learning & Development department, enhancing employees' IT competencies.
• Ensure hotel compliance with Accor IT Security Policies and Data Protection regulations.
• Oversee backup processes for user-generated data across general and personal systems to uphold data integrity and security.
• Maintain rigorous backup policies to achieve a high-security standard for IT systems.

Qualification and Competencies

• At least five years experience in a comparable IT managerial role, preferably within a luxury or five-star hotel setting.
• Strategic and results-oriented thinker with strong attention to process and detail.
• Effective team leader capable of inspiring and guiding staff toward revenue and operational goals.
• Excellent communication skills, positive influence, and strong teamwork capabilities.
• Exceptional listening skills with foresight to anticipate organizational needs.
• Proven ability to establish and sustain productive relationships with business partners and stakeholders.
• Proficiency in English is mandatory.
• Decisive, composed under pressure, and adept at prioritizing multiple projects.

Additional Details

• Physical activity includes frequent standing and walking during shifts.
• Occasional lifting and carrying of items up to 20 pounds.
• Intermittent kneeling, pushing, pulling, and lifting tasks.