Client Program Specialist

Position Overview

The Client Program Specialist, reporting directly to the Manager of Client Services, acts as the main liaison for designated clients and temporary workforce. This role supports account expansion and profitability by fostering strong client relationships, managing staffing agreements, and maintaining connections with temporary employees. The specialist oversees daily client and employee interactions, identifies opportunities to improve processes, and ensures adherence to service level agreements. Reasonable accommodations will be made for qualified individuals with disabilities.

Primary Responsibilities

• Manage the entire requisition process for assigned clients, including creating new requisitions, handling extension requests, and facilitating terminations for contingent workers.
• Conduct requisition intake meetings with client hiring managers and business leaders.
• Maintain and update requisitions in tracking systems according to client structure and service agreements.
• Distribute job orders and communicate client requirements to approved vendors through phone, email, or vendor management platforms.
• Prioritize open positions and resource allocation to fulfill client needs optimally.
• Provide timely updates on requisition status to hiring partners and manage candidate flow, ensuring adequate submissions from vendors.
• Screen resumes for essential skills before forwarding to clients.
• Coordinate interview schedules independently or with support.
• Manage offer processes with vendor partners and communicate relevant information.
• Oversee onboarding activities, including pre-onboarding consultation, orientation, paperwork collection, and data accuracy in both company and client systems.
• Submit background checks and drug screening requests as necessary and ensure all pre-employment criteria meet client standards.
• Serve as the primary contact for workforce issues, including employee coaching, counseling, disciplinary actions, payroll, and timekeeping.
• Advise and educate clients and vendors about program guidelines and resolve workforce-related issues promptly.
• Support terminations and offboarding procedures collaboratively with vendor and client contacts.
• Maintain high customer service standards with temporary workers and respond swiftly to inquiries within agreed service level agreements.
• Facilitate timekeeping and payroll accuracy by training employees on systems, monitoring submissions, and processing reimbursements.
• Serve as the vendor liaison ensuring compliance with program terms and ongoing communication regarding requisitions and workforce matters.
• Build and sustain strong client relationships through clear, comprehensive communication, regular updates, and addressing inquiries promptly.
• Handle reporting duties including compliance checks, vendor audits, weekly and ad hoc reports, ensuring 100% compliance with program standards.

Qualifications and Skills

• Experience in temporary staffing or human resources is highly desirable.
• Knowledge of HR and recruitment processes is essential.
• Certification or degree in Human Resources (eg. CCWP, PHR) is preferred.
• Strong interpersonal skills with proven customer service aptitude and relationship-building ability.
• Detail-oriented with excellent organizational and multitasking abilities under deadlines.
• Analytical skills for data gathering, problem-solving, and prioritization.
• Exceptional communication skills with tact, diplomacy, and the ability to handle sensitive/confidential matters.
• Proficiency in Microsoft Excel, Word, Outlook and familiarity with online tools at an intermediate to advanced level.