Client Experience Specialist - Enterprise

About the Role

This opportunity is offered through a partner company seeking a Client Experience Specialist for enterprise clients, based in the United States. The role involves supporting client success by overseeing crucial operational workflows, managing order activities, and facilitating customer communications in a dynamic technology-driven environment. As a central link between customers, sales teams, and internal operations, you will ensure seamless service delivery and maintain strong client relationships through dependable support.

Key Responsibilities

• Handle complex client orders, quotes, and administrative duties according to set procedures and service standards.
• Provide timely responses to customer inquiries concerning order tracking, pricing, delivery schedules, and account details.
• Track open orders, investigate order statuses, and deliver precise updates and customized reports to clients.
• Liaise with sales and internal teams to address customer needs and solve intricate issues.
• Generate timely quotes for repeat customer products, adhering to established pricing frameworks.
• Keep order data accurate in internal systems to enhance visibility and interdepartmental collaboration.
• Maintain proactive communication with clients about order confirmations, expected delivery times, backorders, and product information.
• Assist with product returns process, including client guidance, document handling, and escalation when necessary.
• Supply reports, tracking information, serial numbers, packing documentation, and other requested materials.
• Comply with operational controls and regulatory requirements while carrying out duties.
• Engage in additional projects and initiatives aimed at process improvement as required.

Candidate Profile and Requirements

• Minimum educational qualification: high school diploma or equivalent.
• At least 4 years of relevant experience in client support, sales operations, customer service, or related areas.
• Prior experience in the VAR IT industry, sales support, or client operations is essential.
• Intermediate proficiency with Microsoft Excel for creating and analyzing spreadsheets.
• Advanced skills in Microsoft Outlook, including managing shared mailboxes and overseeing multiple client communications.
• Familiarity with data entry and maintenance within CRM or ERP software.
• Good understanding of customer purchasing procedures and business sales cycles.
• Capability to deliver accurate service commitments, update delivery schedules, and provide customer information.
• Strong organizational skills to prioritize tasks, document processes, anticipate challenges, and meet deadlines.
• Excellent written and verbal communication skills for professional interaction with clients and internal teams.
• Attention to detail, active listening ability, and quick adaptability to new processes and systems.
• Ability to work independently while effectively collaborating in a fast-paced setting.

Benefits and Compensation

• Remote work available within the United States.
• Competitive hourly pay ranging from $22.60 to $28.36 (USD).
• Comprehensive medical insurance options.
• Robust 401(k) retirement plan.
• Paid time off including vacation, sick leave, wellness days, and volunteer time off.
• Mental health resources such as therapy sessions, coaching support, and meditation tools.
• Holistic total rewards package focused on employees’ financial, physical, and emotional well-being.
• Supportive, cooperative work environment with opportunities for contribution and professional growth.

Additional Information

The partner company manages the application and selection processes directly post-application. This opportunity leverages AI-facilitated candidate matching to ensure objective and efficient review, but final hiring decisions rest with the employer. Applicants are invited to inquire about data privacy and AI usage in recruitment practices if desired.