Chief Experience Officer

About Frontier Impact Fund Management and HashKey Group

Founded in 2018, HashKey Group stands as the leading digital asset powerhouse in Asia with a global footprint. The company is dedicated to building an advanced and fully compliant Web3 ecosystem.

HashKey Group's expertise covers licensed exchanges, asset management, OTC services, and infrastructure. Originating in Hong Kong, Singapore, Japan, and Bermuda, it is rapidly expanding its presence in North America, with significant tech hubs in San Francisco, Stamford, Newport Beach, and a key office in Los Angeles that links US growth with the global Web3 environment.

Role Overview

The Chief Experience Officer (CXO) is a senior leadership position, fully remote and full-time, responsible for designing and managing the comprehensive experience for all stakeholders such as investors, portfolio companies, and partners.

The CXO will architect and implement user and customer experience strategies aligned with Frontier Impact's broader investment goals and brand ethos. Core activities include mapping stakeholder journeys, enhancing service delivery by leading cross-functional projects, and tracking performance metrics related to experience quality.

This role demands close collaboration with senior executives to infuse experience insights into strategic initiatives, support communications and public relations, and guarantee consistency and excellence across digital platforms and processes.

In addition, the CXO will direct project teams, establish standards for experience design, and pursue ongoing enhancements to stakeholder engagement and satisfaction.

Qualifications and Skills

• Expertise in Customer Experience (CX) and User Experience (UX) design, skilled at analyzing and improving stakeholder interactions.
• Proficient in strategic planning with the ability to align experience programs with business and investment objectives.
• Extensive experience in public relations, brand communication, and managing stakeholder relationships across diverse channels.
• Strong project management skills, including planning, coordinating, and executing cross-departmental initiatives focused on experience.
• Leadership background in experience design, customer success, or similar executive roles, ideally in financial services or impact investing.
• Analytical aptitude to interpret data and convert insights into practical improvements.
• Exceptional communication skills, both oral and written, fostering collaboration among varied teams and stakeholders.
• Possession of at least a bachelor's degree in Business, Marketing, Communications, UX, or related disciplines; advanced degrees such as an MBA are a plus.
• Ability to thrive in a remote, dynamic work environment demonstrating accountability, integrity, and sound independent judgment.