Cashier

Job Overview

The Cashier at Shawarma Republik Markets On The Go plays a crucial role in managing customer transactions, delivering outstanding service, and maintaining precise sales documentation.

Key Duties

• Greet customers courteously and accurately record their orders.
• Handle payments via cash, POS terminals, bank transfers, and other authorized methods.
• Verify all bank transfers before customers depart to prevent fraudulent alerts.
• Provide receipts to customers when required.
• Ensure the cash drawer is balanced at the start and end of each shift.
• Log all sales meticulously using the POS system or manual sales registry.
• Prevent omission or tampering of any sales data.
• Address customer complaints promptly and escalate unresolved matters to supervisors.
• Maintain cleanliness and organization of the cashier station.
• Encourage sales of complementary products such as beverages, ice cream, fries, or popcorn.
• Keep takeaway bags, napkins, and packaging materials readily stocked at the counter.
• Submit daily financial reports, including cash and payment vouchers, to supervisory staff.
• Immediately report any discrepancies, excesses, or suspicious activity in transactions.
• Maintain confidentiality regarding all company financial information.
• Adhere strictly to company rules, especially confirming all bank transfers prior to customer departure.
• Collaborate closely with kitchen and production teams to ensure prompt and correct order fulfillment.
• Present a neat personal appearance and maintain a professional, friendly demeanor throughout service.

Performance Metrics

• 100% accuracy in sales transactions
• Zero variance when balancing cash
• Excellent customer service feedback
• Full compliance in confirming transfers before customer leaves
• Efficient processing of orders without delay
• No instances of unrecorded sales or cash shortages