Bilingual Document Specialist (Remote, Multiple Shifts)

About McCarthy Tétrault

McCarthy Tétrault is a premier Canadian law firm delivering comprehensive legal and business solutions nationally and internationally. Operating offices in Toronto, Montréal, Québec City, Calgary, and Vancouver, the firm offers stimulating and fulfilling career paths throughout Canada. Celebrated for being among Canada’s Top 100 Employers for eleven years consecutively and one of Canada’s Best Diversity Employers for fourteen consecutive years, its culture thrives on The McCarthy Way—a collective approach to client service and internal collaboration driven by Excellence, Collaboration, Inclusion, and Innovation.

Role Overview

We seek a Bilingual Document Specialist to join our team, working remotely from any of our key regional offices. This role demands at least two years of document management experience and involves supporting the entire firm by creating and formatting legal and other documents, with attention to detail in spelling and grammar correction.

Work Schedule

• Weekday Evening Shift (Bilingual English/French): Monday to Friday, 6:00 p.m. – 2:00 a.m. ET
• Weekday Evening Shift (Unilingual): Monday to Friday, 5:00 p.m. – 1:00 a.m. ET
• Weekday Afternoon Shift (Unilingual): Monday to Friday, 12:00 p.m. – 8:00 p.m. ET
• Weekend Overnight Shift (Bilingual English/French): Friday to Sunday, 8:00 p.m. – 6:00 a.m. ET

All shifts are fully remote.

Key Responsibilities

• Prepare various documents via typing, transcription, scanning, and other methods, including style conversions, mail merges, media insertion to presentations, indexing, developing tables and graphs, and using graphic tools.
• Proofread and verify document formatting, grammar, spelling, clarity, and accuracy of revisions, including document version comparisons and correction of corruption.
• Acquire and apply knowledge of firm procedures for document creation using official precedents.
• Respond swiftly to requests, adhere to deadlines, and collaborate effectively across departments.
• Utilize advanced word processing skills to manage complex legal and other documentation.
• Adjust workload proactively during fluctuating demands with minimal supervision.
• Conduct self-quality control, seek clarification as needed, and review peer work when required.
• Support and mentor team members as necessary.
• Handle intake, prioritization, and coordination of document production and support requests.
• Provide firm-wide document support, employing Microsoft applications such as Word, Excel, PowerPoint, and Visio.
• Maintain logs for document support inquiries via calls, emails, voicemail, and in-person visits.
• Manage escalations and retain accountability for document production support issues while updating knowledge base resources.
• Review current support procedures and suggest improvements when appropriate.
• Perform other duties as assigned.

Candidate Profile

• Post-secondary certificate in office administration, legal studies, or related discipline.
• At least 3 years of professional experience, with document production background valued.
• Familiarity with legal terminology, documents, and procedures is advantageous.
• Advanced skills in Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint.
• Strong interpersonal communication and telephone etiquette, able to engage clients respectfully and effectively.
• Competence in transferring knowledge clearly using varied instructional methods and software.
• Displays patience, flexibility, and effective management of challenging scenarios.
• Highly organized with keen attention to detail and excellent proofreading capabilities.
• Personable demeanor with ability to maintain composure under pressure.
• Well-developed analytical and problem-solving abilities, capable of devising innovative solutions.
• Flexibility to adjust to varying shifts during weekdays, weekends, and statutory holidays as applicable.
• Self-starter, confident making daily work decisions while knowing when to seek guidance.
• Typing speed between 80-100 words per minute.
• Fluent bilingualism in English and French is mandatory.

Benefits and Work Environment

• Comprehensive benefits package from day one, including firm-paid insurance premiums and reimbursements for wellness and technology expenses.
• Competitive salary with paid overtime and abundant time off, including a volunteer day and birthday leave.
• Firm commitment to continuous professional development and growth opportunities, supported by a feedback-driven culture.
• Active community involvement and a strong focus on equity, diversity, and inclusion.
• Collaborative and unified work culture bridging legal and business teams through shared objectives.