Banquet & Catering Coordinator

About La Cigale Hotel Managed by Accor

Located in the heart of Doha, La Cigale Hotel is a prestigious five-star luxury destination offering 225 elegantly designed rooms and suites, nine dining and entertainment venues—including nightlife and outdoor spaces—two contemporary ballrooms, a large gym, indoor swimming pool, and deluxe spa facilities. Situated near Al Sadd Metro Station and just a short drive from Hamad International Airport, the hotel provides easy access to Doha's commercial and cultural centers. Part of the global hospitality leader Accor, La Cigale is dedicated to exceptional guest experiences and fostering growth and inclusivity among its staff.

Role Overview

The Banquet & Catering Coordinator will be responsible for planning and allocating staffing for events, managing operational support tasks, maintaining accurate documentation of event billing and arrangements, and ensuring quality guest service standards are met. The role includes administrative responsibilities, coordination of casual labor, monthly reporting on manning, and active resolution of guest concerns.

Key Responsibilities

• Organize manpower assignments aligned with event requirements while supporting labor cost management
• Prepare necessary service materials such as car passes, food tags, and place cards to assist operations teams
• Verify and file billing documents and Banquet Event Orders (BEOs) prior to events and support kitchen briefing preparations
• Create and maintain updated electronic signage for event functions
• Coordinate hiring and registration for casual workers related to events
• Conduct monthly reporting on staffing expenses
• Assist in managerial and administrative tasks as assigned
• Address guest complaints promptly following established protocols and report issues to management within 30 minutes
• Implement prevention measures to avoid recurrence of service issues
• Adhere strictly to hotel and department policies and service standards

Qualifications & Skills

• A minimum of two years experience in a similar role
• Strong communication abilities and excellent guest service orientation
• Proficiency in spoken and written English
• Advanced knowledge of Microsoft Office applications
• Ability to collaborate effectively within a team and engage positively with colleagues
• Calm and professional demeanor under pressure
• Flexible availability including nights, weekends, and holidays

Additional Information & Benefits

• Employee benefit card offering discounts at Accor properties worldwide for employees and their families
• Access to professional development programs through Accor Academies
• Opportunities to participate in corporate social responsibility initiatives
• Potential for career advancement on national and international levels

Inclusion & Diversity Commitment: The company embraces an inclusive work culture, actively seeking to attract and promote diverse talent.