Assistant Store Manager - Port Macquarie

About the Role

We are looking for a highly organised, proactive, and results-focused Assistant Store Manager to become part of our team at the Port Macquarie location. This role is ideal for someone who enjoys leading retail operations, motivating a high-achieving team to surpass targets, and delivering exceptional customer service.

The Assistant Store Manager acts as the brand ambassador and handles the daily operational management of the store. Reporting directly to the Store Manager, you will play a key role in ensuring the store’s commercial success and manage the operational facets of a high-performance retail environment.

Company Overview

Pandora is the world’s largest jewellery brand, known for giving a voice to people's cherished moments every day. With the sale of three hand-crafted pieces every second, Pandora operates nearly 7,000 points of sale worldwide, supported by a dynamic online presence.

Having entered the Australian market in 2004, Pandora Australia New Zealand has grown to be the fourth largest market for the Danish jewellery house with 146 stores and over 730 employees across corporate and retail sectors.

The company is committed to sustainability across all business operations, including sourcing, materials, and product marketing.

Our global workforce exceeds 32,000 passionate individuals whose dedication contributed to record earnings in 2022, fueled by a refreshed strategy for long-term growth and an empowering, ambitious culture.

Key Responsibilities

• Support and motivate the in-store team alongside the Store Manager to meet and exceed sales targets while exemplifying outstanding customer service.
• Manage retail operations including stock management, adhering to store procedures, team organization to maximize sales, overseeing store security, scheduling staff rotas, and monitoring sales performance.
• Assume responsibility for store operations and trade success in the absence of the Store Manager.
• Maintain a strong retail presence on the shop floor, manage team deployment effectively, and positively influence the sales environment.
• Undertake comprehensive training to become an expert in Pandora’s hand-crafted luxury products and cultivate team development to unlock full potential.

Candidate Profile

• Proven leadership capabilities with a passion for fostering a top-tier customer service culture.
• Experience in retail management or senior supervision, preferably with a notable brand or in consumer products retail.
• Excellent communication skills to coach and guide a high-performing team.
• Flexibility and adaptability towards evolving business demands.
• Positive, upbeat attitude aligned with Pandora’s core values: dreaming, daring, caring, and delivering.
• Well-groomed appearance coupled with a passion for retail and desirable product lines.
• Demonstrated ability to drive sales and profitability within a store environment.

Why Join Us?

At Pandora, our employees are central to our success. We provide exceptional career advancement opportunities alongside a competitive rewards package tailored to motivate and retain talent.

• Generous staff discount on all Pandora products.
• A paid day off on your birthday.
• Opportunities for personal and professional development.
• Subsidised health insurance.
• Retail bonus schemes.
• Employee Assistance Program for wellbeing support.
• Jewellery allowance.

Diversity & Inclusion

Pandora is committed to a transparent and equitable recruitment process ensuring fair opportunity for all candidates. We encourage applicants to avoid including identity-related information such as photographs, marital status, or age.

If you need accommodations during the interview process, please notify us as soon as possible to arrange reasonable adjustments.