Assistant Reservations Manager

Overview

The Assistant Reservations Manager is responsible for guiding the reservations team, monitoring room revenue, and ensuring excellent guest service within a hotel environment.

Key Responsibilities

• Lead and oversee reservation agents including conducting daily briefings and monitoring phone interactions for quality assurance.
• Generate and analyze room occupancy data, track booking targets, and contribute to maximizing daily sales revenue.
• Manage complex guest inquiries, resolve complaints promptly, and coordinate operations with the front desk and sales departments.

Qualifications

• Possess a diploma or degree in hotel management or business administration.
• Have between two to four years of work experience in hotel reservations, front office, or guest services roles.
• Proficient in property management software such as Opera, with strong leadership and communication abilities.

Additional Information

If you feel your profile does not precisely meet all the listed requirements but believe you are a suitable candidate, you are encouraged to apply and begin your career journey with us.