Assistant Director

Job Overview

The New York City Department of Consumer and Worker Protection (DCWP) is devoted to safeguarding and improving the everyday economic conditions of New Yorkers, fostering thriving communities. DCWP licenses approximately 45,000 businesses across over 40 sectors and enforces critical consumer protection and labor laws. The department supports businesses via equitable enforcement and access to resources, while cultivating a culture of compliance. It empowers consumers and workers by providing tools for financial health and work-life balance, and engages in research and policy advocacy to enhance community support throughout New York City. This role may allow up to two remote work days per week under the Flexible Work Pilot Program.

Primary Duties

• Oversee and process all license applications and related data handled by the Department of Health and Mental Hygiene (DOHMH).
• Manage daily functions of the Intake unit effectively.
• Serve as a coordinator between DOHMH and other relevant agencies or partners to fulfill licensing mandates.
• Supervise team members by assigning tasks, monitoring productivity, conducting training, and providing guidance to ensure efficient performance.
• Create, document, and enforce internal systems, policies, and procedures to streamline operations, address database challenges, and enhance division performance.
• Conduct routine mathematical calculations to manage payment processing, closing out transactions, and related activities.
• Verify records for accuracy and compliance with established policies and standards.
• Provide backup support for other supervisors and units as necessary.
• Perform complex system searches, quality check documentation and data entry both for personal work and the unit’s output.
• Evaluate staff performance constructively and offer feedback to encourage motivation and improvement.
• Assist applicants by facilitating communication with city agencies and resolving licensing-related issues.
• Respond promptly to telephone inquiries, emails, and written correspondence conveying information to applicants.
• Participate in seminars, meetings, and training sessions to maintain professional development.
• Adhere strictly to all division and agency guidelines and policies.
• Carry out additional licensing-related responsibilities as assigned.

Eligibility Criteria

Applicants must be permanent civil service employees in the relevant or comparable civil service titles (under rule 6.1.9), eligible for the 55a program, or reachable on the civil service eligibility list.

Educational and Experience Requirements

• Bachelor’s degree from an accredited institution plus at least three years of progressively responsible clerical or administrative work, including one year in an administrative or supervisory role.
• Alternatively, associate degree or 60 semester credits and four years clerical/administrative experience with one year supervisory experience.
• Or a high school diploma (or equivalent) with five years of related experience including one year in an administrative supervisory capacity.
• Equivalent combinations of education and experience are acceptable provided the supervisory experience criteria are met.

Preferred Qualifications

• Proven management skills with the ability to develop, inspire, and lead staff using goal-driven and teamwork methods.
• Strong organizational and analytical capabilities.
• Experience in budgeting, procurement, administrative management, or project/technological record management.
• Proficiency in training staff, developing policies and protocols, and evaluating operational efficiency.
• Exceptional attention to detail, effective time management, and strong ability to follow through on projects.
• Excellent communication skills, both written and verbal, and interpersonal savvy.
• Competency in Microsoft Office tools including Word, Excel, Outlook, and PowerPoint.

Additional Information

• This position is accessible to qualified individuals with disabilities eligible for the 55-a program; candidates should indicate their interest when applying.
• Potential eligibility for federal Public Service Loan Forgiveness and state repayment assistance programs.
• New York City residency is usually required within 90 days of appointment; exceptions apply for certain employees residing in surrounding counties after two years of city employment.
• The City of New York is an equal opportunity employer dedicated to fostering a diverse and inclusive work environment free from discrimination or harassment.