Account Manager - Telecom B2B Sales

About Airtel

Founded in 1995, Airtel is dedicated to delivering global connectivity and unlocking vast opportunities. Serving roughly 96% of India's population, Airtel supports cutting-edge technologies including 5G, IoT, IQ, and Airtel Black. The company focuses on impactful solutions that benefit consumers while maintaining ecological balance.

Role Overview

This position involves driving business acquisition and growth within a designated territory by managing Data (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line services. The Account Manager will be the primary liaison with customers across these service lines, aiming to increase customer market share and revenue market share across existing and new accounts.

Key Responsibilities

• Establish and nurture enduring relationships with clients to support revenue growth targets in Data, Voice, and Fixed Line businesses.
• Identify and secure new accounts through effective hunting strategies.
• Cross-sell multiple product lines to existing customers to maximize business opportunities.
• Maintain a robust sales funnel for all service lines with clear maturity benchmarks.
• Monitor competitors' strategies and gather market intelligence.
• Negotiate contracts and close orders to optimize revenues.
• Ensure timely and satisfactory delivery of solutions aligned to client expectations.
• Facilitate resolution of customer issues either directly or through coordination with internal support teams.

Qualifications and Experience

• Graduate degree required; preferably B.Tech or B.E.
• At least 2 years of relevant B2B field sales experience.

Core Competencies and Skills

• Technological understanding relating to telecom products and services.
• Customer service and orientation skills.
• Expertise in key account planning and management.
• Confidence and ability to engage with senior executives (CXO level).
• Commercial acumen and business insight.
• Creativity and innovation in sales approach.
• Strong analytical capabilities.

Leadership and Behavioral Qualities

• Customer obsession and dedication to client satisfaction.
• Collaborative approach and ability to influence across teams.
• Ownership mindset and willingness to take initiative.
• Adaptability and eagerness to learn.
• Skillful navigation through change.
• Commitment to flawless execution and results.

Organizational Reporting

The role reports to the Team Leader or Zonal Sales Manager and requires coordination with internal teams such as Distribution, Network, Service, and HR, alongside constant engagement with customers.

Location

This position is based onsite at Mani Majra, Chandigarh, India.