Divya Vijayan

About

Results-driven IT support professional with 12 years of progressive experience delivering technical support, endpoint management, and service desk leadership across diverse environments. Experienced in incident management, ITIL-based service delivery, automation, and stakeholder communication.

Experience

• IT Support Engineer
  Boston Consultancy Group - Middle East
  Aug 2021 – Present
• IT Support Engineer
  Almoayyed Air Conditioning W.L.L.
  Mar 2021 – Aug 2021
• IT Support
  Metrostar Contracting Transportation & Services
  Apr 2018 – Jan 2019
• Team Lead (Service Desk)
  HCL Technologies
  Aug 2015 – Jul 2017

Education

• Bachelor of Technology
  St. Peter’s University
  Information Technology · 2008 – 2012

Skills

• Automation
• Team Management
• Microsoft 365
• Change Management
• Vendor Management
• Active Directory
• Onboarding
• AI
• CRM
• SLA management
• SCCM
• Microsoft Intune
• Incident management
• Problem management
• Azure AD
• ITIL
• Training
• MacOS
• Business Continuity Planning
• AV Support
• Identity Management
• Zscaler
• Microsoft Universal Print
• It Process Automation

Courses & certifications

• Monterey (macOS) trained by Apple · Apple
• Trained ITIL Management Professional
• ITIL Certified