Welcomer

About the Company

Te Arikinui Pullman Auckland Airport is a prestigious 5-star airport hotel located just steps from Auckland International Airport. Featuring 311 spacious guest rooms, the hotel delivers an authentic New Zealand luxury experience highlighted by casual yet refined areas such as the informal lobby and the rooftop bar, Te Kaahu. This rooftop venue offers panoramic views from Manukau Harbour to Auckland City and celebrates New Zealand’s Māori heritage through its culinary offerings.

Job Overview

As a Welcomer, you will serve as the welcoming face of the hotel, warmly greeting guests by name and sharing the story of the hotel. Your role includes escorting guests to their rooms, assisting with requests, and ensuring VIPs and loyalty members receive personalized service with prepared welcome amenities and hosting duties in the Te Kaahu Lounge. Collaborating with your team, you are responsible for upholding impeccable grooming, attention to detail, and maintaining a professional, positive demeanor. Confidentiality, integrity, and flexibility are essential, as is embodying the hotel’s cultural values and brand standards.

Key Responsibilities

• Greet guests warmly and create meaningful connections by addressing them personally.
• Accompany guests to their rooms and assist with any special requests.
• Provide outstanding personalized service to VIPs and loyalty program members, including preparing welcome amenities and hosting in the lounge.
• Work collaboratively with team members to deliver smooth, high-quality guest experiences.
• Maintain professional appearance and attention to detail at all times.
• Adhere to confidentiality, integrity, flexibility, and uphold cultural and brand standards.

Qualifications and Requirements

• A friendly, outgoing personality with a passion for engaging with people; prior experience is not mandatory.
• Comfortable interacting with diverse guests, including those for whom English is not a first language.
• Motivated to represent the hotel’s values and contribute to a larger team purpose.
• Dedicated to delivering exceptional 5-star service and making every guest feel valued.
• While hotel reception or hospitality experience is preferred, a positive attitude and commitment are valued above experience.
• Flexibility to work rotating shifts, including mornings and evenings.

Additional Information and Benefits

• Access to the Accor Academy for professional development with opportunities to learn while earning.
• Flexible scheduling to promote work-life balance.
• Exclusive Accor employee benefits, including discounts on food, beverages, and accommodations worldwide.
• Employee referral bonuses and meals provided during shifts.
• Paid parking at Auckland Airport and paid leave for birthdays and wellness days.
• Participation in Accor’s parental leave scheme.
• Access to an Employee Assistance Program for support.

Diversity and Inclusion

The company is committed to fostering an inclusive workplace where all employees are welcomed and differences celebrated. Reasonable accommodations are offered during recruitment and employment to support diverse talents, including those with disabilities.

Applicants are encouraged to inform the employer of any specific needs during the recruitment process to facilitate necessary adjustments.