Tele Sales Executive

About the Company

The Map Stores is an expanding Indian e-commerce brand focused on premium world maps, customized maps, travel-themed maps, and home décor items. The company aims to provide high-quality products along with a smooth and memorable customer experience.

Role Overview

This position is for a tele sales professional who will engage with interested customers, explain products clearly, and help convert leads into sales while maintaining a strong service mindset.

Key Responsibilities

• Manage both incoming and outgoing customer calls.
• Reach out to customers who have already shown interest in the products.
• Present product details, pricing, and ongoing offers in a clear manner.
• Stay in touch with leads and follow up regularly to improve conversions.
• Answer customer questions through phone, WhatsApp, email, and other digital communication channels.
• Develop and sustain positive relationships with customers.
• Record customer details and sales updates in CRM tools or Excel sheets.
• Work closely with the operations team to support timely and accurate order processing.
• Handle routine customer concerns and route more complex matters to the appropriate team when needed.
• Keep all customer interactions professional and courteous.

Preferred Candidate Profile

The ideal candidate is energetic, customer-oriented, and comfortable speaking with people. A genuine interest in sales, a service-first approach, and the ability to contribute to customer satisfaction and sales goals are important. Candidates who are eager to learn, take ownership, and grow with a fast-scaling e-commerce business will be preferred.

Perks and Benefits

• Supportive and professional workplace.
• Opportunities for career advancement.
• Training and development to build relevant skills.
• Chance to be part of a growing Indian e-commerce brand.

Eligibility

Open to any graduate candidate.