Technical Writer

About the Role

We are seeking a Technical Writer based in New Zealand to join a global, remote-first company. In this role, you will craft comprehensive and user-friendly documentation that helps developers and technical users effectively interact with sophisticated software solutions. As the key documentation owner for selected product sectors, you will collaborate with engineering, product, and design teams to ensure content is clear, precise, and impactful. This position blends technical knowledge, strategic content development, and product partnership to enhance the user experience and support users in utilizing advanced technology. You'll also play a role in optimizing documentation workflows and tools, making a significant contribution in a rapidly evolving technology environment.

Key Responsibilities

• Lead documentation initiatives for one or more product segments, acting as the primary technical writing liaison to product teams.
• Work closely with engineers, product managers, and designers to keep documentation current, accurate, and in sync with product updates.
• Develop deep expertise in your assigned product domains by hands-on testing and addressing real user needs in your documentation.
• Manage the entire lifecycle of documentation projects including planning, drafting, review, publication, and upkeep.
• Champion user-centric documentation and incorporate customer viewpoints into product conversations.
• Enhance documentation clarity, structure, and thoroughness using analytics, feedback, and internal insights.
• Collaborate with other technical writers to share best practices and improve documentation quality standards.
• Assist with the upkeep and development of documentation infrastructure, such as build tools, deployment processes, and platform management.

Required Qualifications and Skills

• Minimum of 3 years’ experience in technical writing with a portfolio demonstrating developer-focused content like user guides, installation manuals, API references, tutorials, or technical articles.
• Proven ability to comprehend, test, and document complex software products and technology environments.
• Hands-on familiarity with technologies such as Java, Kubernetes, Helm, Docker, and related developer utilities.
• Experience documenting software-as-a-service (SaaS), on-premise applications, or enterprise technology solutions.
• Skill in tailoring documentation to various audiences including software engineers, developers, business analysts, and other technical stakeholders.
• Comfortable with docs-as-code methodologies, tools like Git and Markdown, AI-assisted writing workflows, and documentation frameworks such as Docusaurus.
• Willingness and ability to use and evaluate the product ecosystem documented.
• Experience managing documentation platforms, deployment pipelines, or related technical infrastructure is advantageous.
• Software engineering background or proficiency in programming languages is a plus.
• Capability to contribute towards the enhancement of technical writing standards and style guides across teams.

Benefits and Additional Information

• Competitive and transparent salary packages adjusted according to location, skills, experience, and market conditions.
• Specific annual salary ranges provided for various countries, including United States ($102,300 to $164,900), United Kingdom (£64,200 to £105,600), Singapore (S$127,000 to S$190,500), and Canada (C$108,600 to C$178,600).
• Opportunity to receive equity through a virtual stock option plan where applicable.
• Fully remote work environment with flexible work arrangements to support balance.
• Provision of home office budget and coworking space support.
• Flexible leave policies to maintain work-life harmony.
• Regular company events and community engagement opportunities.
• Healthcare benefits tailored to local needs including mental health support and lifestyle allowances.
• Retirement or pension plans with potential company contributions.
• Life and disability insurance options in relevant regions.
• Annual professional development funds to support courses, certifications, books, and learning materials.
• A culturally inclusive workplace that values diversity in backgrounds, perspectives, and experiences.

Additional Notes

This role is hired through a partner company which handles all applications and further recruitment processes. Our recruitment process uses AI-empowered matching technology to evaluate applications swiftly and fairly, ensuring the most suitable candidates are forwarded to the hiring company. Final hiring decisions and interview management are overseen by the partner company’s internal team.

Applicants acknowledge that personal data provided will be processed in compliance with applicable data protection laws, including GDPR, to evaluate their suitability. AI tools may be employed to support application review but decisions are ultimately made by human recruiters.