Technical Support Engineer

About the Employer

The employer is a well-established engineering firm known for delivering exceptional engineering solutions and providing sustained service support across various industrial sectors. Joining this team means becoming part of a collaborative group of skilled engineers with opportunities for professional growth and long-term advancement.

Job Overview

The Technical Support Engineer will be central to assisting service operations and cultivating strong client relationships. Key duties include preparing maintenance quotations, coordinating preventative maintenance contracts, managing service contract documentation, and delivering technical support to customers, ensuring smooth communication throughout all service stages.

Responsibilities

• Create quotations for maintenance tasks while collaborating with service engineers and clients.
• Organize and oversee preventative maintenance agreements to ensure prompt completion of service work.
• Develop technical reports, manuals, and other documentation linked to service and maintenance contracts.
• Handle administration related to service contracts including managing service reports, quotations, and paperwork.
• Analyze engineers' reports to identify further work opportunities and manage these through to quotation submission.
• Provide ongoing technical assistance to customers ensuring clarity and quality communication.

Qualifications and Skills

• Background in mechanical engineering, engineering, or HVAC.
• Experience in maintenance, service engineering, or technical support roles.
• Strong organizational and communication skills with the confidence to interact effectively with customers and engineers.
• Proficient in Microsoft Office and competent in handling technical documentation.
• Familiarity with CRM or service management software is a plus.
• Fluency in English is required.

Benefits

• Daytime working hours within a reputable and established engineering company.
• Valuable opportunity for career growth in a technical support and client-oriented engineering position.