Team Leader - Customer Success Associate

About the Role

We are urgently seeking a Customer Success Associate to join our team in Kolkata. This full-time position involves building and nurturing effective relationships with customers to enhance their overall experience.

Key Responsibilities

• Establish and sustain strong customer relationships.
• Provide assistance to clients regarding product and service-related questions.
• Ensure a high level of customer satisfaction and positive interactions.
• Address customer feedback and resolve issues promptly and effectively.
• Maintain engagement through follow-ups with current customers.
• Collaborate with internal departments to fulfill customer requirements.
• Keep detailed and accurate customer records and reports.

Eligibility and Qualification

• Open to graduates and undergraduates alike.
• Strong communication skills alongside good interpersonal abilities.
• A customer-oriented mindset combined with problem-solving capabilities.
• Basic proficiency in computer use is necessary.
• Applications from both freshers and experienced individuals are welcomed.

Compensation and Benefits

• Competitive monthly salary package ranging from 20,000 to 49,500 INR.
• Incentives based on performance metrics.
• Opportunities for career advancement within the company.
• Access to professional training and development programs.
• Supportive and friendly workplace culture.

Additional Information

Immediate hiring and joining are preferred to meet urgent staffing needs. Limited openings are available, encouraging prompt applications.