- അനുഭവം
- 5–7 വർഷം
- ശമ്പളം
- —
- ഓപ്പണിംഗുകൾ
- 1
- പോസ്റ്റ് ചെയ്തു
- 4 ആഴ്ച മുൻപ്
- പ്രവർത്തന രീതി
- വീട്ടിൽ നിന്ന് ജോലി ചെയ്യുക
- യോഗ്യത
- Candidates with 5 to 7 years of international contact center experience who can work remotely from a secure location with reliable internet are suitable for this role.
- പുനരാരംഭിക്കുക
- അപേക്ഷിക്കാൻ നിർബന്ധം
ജോലി വിവരണം
Role Overview
Capgemini is hiring a Team Lead for customer care to act as a subject matter expert and lead by example. The position focuses on resolving customer issues digitally with professionalism and integrity, with the goal of improving customer satisfaction and retention.
Key Responsibilities
- Lead a customer service team of at least 10 to 15 associates and manage their performance.
- Use strong technical knowledge and troubleshooting ability to support issue resolution.
- Work confidently with Excel and other Microsoft Office tools.
- Handle customer interactions through digital and call center channels, where applicable.
- Deliver a high standard of customer service while de-escalating difficult situations.
- Apply sound problem-solving skills and work independently with good judgment.
Required Skills and Experience
- Excellent verbal and written communication, along with strong listening and comprehension skills.
- Effective time management and organized work habits.
- Ability to manage multiple tasks, requests, and customer concerns at once.
- Strong decision-making capability and adaptability in a fast-changing environment.
- Prior experience in digital support or a call center is preferred.
- Minimum 5 to 7 years of international contact center experience.
- Comfort using Microsoft Office applications.
Work Setup
This is a remote role and requires a secure workspace along with reliable internet connectivity.
About Capgemini
Capgemini is an AI-driven global partner for business and technology transformation, helping organizations create measurable business value through AI, technology, and people. With nearly 60 years of experience, the company operates with a diverse workforce of 420,000 team members across more than 50 countries and delivered global revenues of €22.1 billion in 2024.
Additional Information
Capgemini supports career growth within a collaborative international environment and works with leading organizations to enable a more sustainable and inclusive world.