Team Lead - Account Management

About Careem

Careem is developing the Everything App for the Middle East, simplifying everyday tasks such as transportation, food and grocery ordering, and payments. Founded in 2012, Careem has empowered over 2.5 million drivers ('Captains') and served more than 70 million customers across 70+ cities in 10 countries, spanning Morocco to Pakistan. Now advancing into an AI-focused phase, the company seeks innovative professionals to automate workflows, enhance customer experience, and optimize internal processes.

Role Overview

The Team Lead - Account Management will spearhead commercial success and forge strong partnerships with restaurant clients in the UAE. This position demands excellent leadership, analytical capabilities, and relationship building skills to lead and develop a team of account managers while setting strategic commercial objectives for mutual growth.

Key Responsibilities

• Supervise, mentor, and inspire a team of Account Managers to achieve and maintain high-performance standards.
• Manage and expand critical strategic partnerships in the UAE food sector fostering successful collaborative outcomes.
• Evaluate commercial metrics to uncover growth possibilities and address performance shortfalls.
• Establish measurable goals and KPIs for the team, tracking progress and implementing improvements.
• Collaborate with marketing, operations, and product departments to enhance partner experiences.
• Assist in commercial negotiations and propel initiatives that boost partner satisfaction.
• Represent the company in discussions with major restaurant groups and relevant stakeholders.

Requirements

• A minimum of six years in account management, partnerships, or sales, preferably in technology, e-commerce, or food delivery industries.
• At least two years of leadership experience overseeing and growing high-performing teams.
• Strong analytical aptitude to convert data into strategic decisions.
• Outstanding communication and negotiation skills along with excellent interpersonal abilities.
• Proven expertise in managing diverse cross-functional stakeholders in dynamic environments.
• Fluent English language proficiency; command of Arabic is advantageous.
• Residency in Dubai with willingness to travel occasionally within the UAE.

Benefits and Work Culture

• Opportunity to impact the region while growing professionally within a purpose-driven organization.
• Engagement with a community of talented and motivated colleagues providing a stimulating environment to learn from.
• Flexible working schedule with four days in-office and one day remote weekly, plus remote work flexibility for up to 30 days annually from anywhere globally.
• Unlimited vacation days per year supporting work-life balance.
• Healthcare coverage and reimbursements for fitness and wellness activities including gym memberships and training.