SMB Onboarding Manager

About Connecteam

Connecteam leads the market for managing deskless teams and is trusted by over 80,000 businesses globally. Our platform is designed for frontline operators managing shifts, jobs, and teams across various locations. It eliminates the need for disorganized spreadsheets, scattered chats, or incompatible tools by integrating daily operations and communication into a single, user-friendly app. Connecteam enables everything from hiring and scheduling to training and task management, helping teams maintain clarity and control for efficient operations.

With more than $220M in backing from Insight Partners, Stripes, and Tiger Global, the company is experiencing rapid growth worldwide, empowering frontline teams to work smarter and stay connected.

Role Overview

As the SMB Onboarding Manager, you will spearhead the onboarding experience for small and growing business clients, guiding them through their crucial initial interactions with our product. You will ensure successful adoption and implementation of Connecteam’s solutions that drive tangible results and lay the groundwork for lasting client success.

Key Responsibilities

• Oversee the full onboarding journey for SMB customers, managing everything from the initial kickoff call through to activation.
• Conduct customized training sessions to assist clients in setting up and implementing Connecteam in alignment with their business requirements.
• Help clients achieve early successes that highlight the platform’s value and encourage active use.
• Promote the development of effective usage routines to enhance customer retention and satisfaction.
• Detect at-risk customers early and design strategies to reduce churn proactively.

Experience and Skills Required

• A minimum of two years’ experience in SaaS onboarding, implementation, or customer-centric roles is essential.
• Prior experience serving SMB clients is highly advantageous.
• Proven ability to deliver engaging presentations and training.
• Strong technical aptitude with a quick grasp of software solutions and the capability to explain them clearly.
• Excellent organizational skills and the ability to juggle multiple onboarding projects simultaneously.
• A collaborative team player who thrives in a fast-paced startup atmosphere.
• Energetic, empathetic, and positive approach to work.

Additional Information

Salary for this position ranges from $70,000 to $90,000 annually. Applications are welcome from candidates currently residing in Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Why Join Connecteam?

• Our commitment to developing our employees through continuous training helps them excel in their roles.
• We empower managers of all business sizes with tools that enhance communication and operations for deskless workers.
• Our team is passionate about delivering value and moving the company forward.
• We cultivate a fun, family-like atmosphere with events such as weekly happy hours and holiday celebrations.
• We maintain an inclusive, supportive environment, focused on enriching the lives of our team members.

Together, we are shaping the future of work.