Shift Supervisor - Store #04788, 380 Coventry Road

Role Overview

Join Starbucks as a Shift Supervisor, supporting the store manager to ensure smooth store operations during your scheduled shifts. You will lead and coordinate team members to deliver the Starbucks Experience through legendary customer service, efficient delivery of quality beverages and food, and maintaining a welcoming, spotless store atmosphere.

Key Responsibilities

• Uphold Starbucks' values by acting with honesty, integrity, and deep understanding of our culture and mission.
• Maintain composure during busy or unexpected situations to keep operations running smoothly and set a positive example for the team.
• Proactively assess the store environment and customer needs to anticipate demands and prepare the team accordingly.
• Communicate essential information to the store manager to foster a supportive atmosphere that aligns with the Third Place concept each shift.
• Support training of new partners by reinforcing positive performance and providing respectful coaching when necessary.
• Give constructive feedback to the store manager about partner performance during shifts.
• Contribute to a supportive team setting by identifying and communicating changes in team morale or performance to management.
• Create a positive learning space by delivering timely, clear, and respectful coaching to improve partner performance and operational outcomes.
• Deliver exceptional customer service with a customer-first mindset, engaging guests personally to meet their needs.
• Build positive relationships with team members by understanding and supporting individual motivations and concerns.
• Manage store operations effectively throughout assigned shifts, including opening and closing procedures as scheduled.
• Adhere strictly to operational policies on cash handling, safety, and security to protect all partners during shifts.
• Ensure proper cash management procedures are followed throughout shifts.
• Oversee baristas to guarantee the consistent delivery of outstanding customer service.
• Maintain punctuality and dependable attendance.
• Consistently prepare quality beverages, whole bean coffee, and food items according to established recipes and presentation standards.
• Follow all health, safety, and sanitation protocols for food and beverage preparation.
• Recognize and celebrate individual and team accomplishments using organizational tools and collaborate with management to develop new recognition methods.
• Utilize operational resources to achieve excellence during every shift.

Experience and Skills Required

• Prior experience in customer service within retail or restaurant settings.
• Strong leadership skills with the ability to direct team members effectively.
• Ability to quickly learn and adapt to new processes.
• Excellent oral communication skills.
• Familiarity with the retail environment.
• Strong interpersonal abilities and a team-oriented approach.

Commitment to Diversity and Accessibility

Starbucks is an equal opportunity employer dedicated to building an inclusive workplace that embraces diverse backgrounds and experiences. We encourage applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Applicants with criminal histories will be considered fairly in accordance with applicable laws.

We are committed to providing reasonable accommodation for applicants with disabilities. If accommodations are needed, please contact us at 206-318-0660 or [email protected].